Disappointing Caribbean Cruise
Independence of the Seas Cruise Review to Caribbean - Western
Review summaryThe over all staff was amazing.... honestly amazing. Lorenzo in the Champaign Bar made everyone feel like family..... The restaurant servers were very accommodating. Love the towel animals..... lol.... The pool staff made sure we had everything we needed. However, we had a incident where our A/C stopped working on an inside cabin, not once, but 3 times and the guest services rep was not willing to assist us, moving to a new cabin etc. until we had to be forceful. Which is not how it should be. She told us wait to see if they can fix it. The second time was at 11 pm. The last night it happened again. I truly want to focus on the positives here..... but this was my first cruise on Royal Caribbean, my spouses birthday gift and birthday celebration, since we were on the boat for their actual birthday. And all I can think about is the experience with our cabin....... I would recommend this cruise. I just hope someone from Royal Caribbean reads this and shares this experience with the necessary parties so this does not happen to someone else.
Food and Dining
Service and Staff
Cabin / Stateroom
Plan ahead. Time goes by quickly.
Ports of call
Cozumel, Mexico Did not visit port