Disappointing Caribbean Cruise

Item: Independence of the Seas
Rating: 4
Author: FLcharlie

Independence of the Seas Cruise Review to Caribbean - Western

FLcharlie

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 47

Overall rating:

4 out of 5

Verified Review

4 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: December 20, 2018

Ship: Independence of the Seas

Cabin number: 7661

Traveled as: Couple

Reviewed: 5 years ago

Review summary

The over all staff was amazing.... honestly amazing. Lorenzo in the Champaign Bar made everyone feel like family..... The restaurant servers were very accommodating. Love the towel animals..... lol.... The pool staff made sure we had everything we needed. However, we had a incident where our A/C stopped working on an inside cabin, not once, but 3 times and the guest services rep was not willing to assist us, moving to a new cabin etc. until we had to be forceful. Which is not how it should be. She told us wait to see if they can fix it. The second time was at 11 pm. The last night it happened again. I truly want to focus on the positives here..... but this was my first cruise on Royal Caribbean, my spouses birthday gift and birthday celebration, since we were on the boat for their actual birthday. And all I can think about is the experience with our cabin....... I would recommend this cruise. I just hope someone from Royal Caribbean reads this and shares this experience with the necessary parties so this does not happen to someone else.

Embarkation

5 out of 5

It was very smooth

Ship experiences

Food and Dining

4 out of 5

The dining room is somewhat slow but the food is good. The Windjammer buffets food needs to be hotter. Some food was barley warm.

Onboard Activities

5 out of 5

Activities are great.... very engaging.

Entertainment

5 out of 5

The shows etc. were great! Went to Grease, the ice skating show and the entertainment in the main area were all great.

Children's Programs

Only adults traveled

Service and Staff

5 out of 5

The over all staff was amazing.... honestly amazing. However, we had a incident where our A/C stopped working on an inside cabin, not once, but 3 times and the guest services rep was not willing to assist us, moving to a new cabin etc. until we had to be forceful. Which is not how it should be. She told us wait to see if they can fix it. The second time was at 11 pm. The last night it happened again. That one agent spoiled the experience.

Ship Quality

5 out of 5

Very clean

Cabin / Stateroom

1 out of 5

The cabin was always clean and we expected the small size which was fine. However, the A/C experienced issues the entire time we were on our cruise. And when you are in an inside cabin there is no way to get air circulation.