Our first Royal Caribbean cruise was very disappointing

Independence of the Seas Cruise Review to Caribbean - Western

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 15

Overall rating:

2 out of 5
Verified Review
Independence of the Seas

5 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: March 06, 2017

Ship: Independence of the Seas

Cabin type: Inside

Cabin number: 7307

Traveled as: Family (young children)

Reviewed: 3 years ago

Review summary

Prior to this,  we've cruised Carnival a couple of times.  This time,  we figured we'd try out Royal Caribbean. The ship was very nice & had a lot more ship activities, however overall the experience was not good. We were scheduled to go to Ports - Labadee. Haiti & Falmouth, Jamaica. Due to "unforeseen circumstances", the captain chose to skip Haiti (which was one of the main reasons we chose this cruise). They claimed "bad weather" (too windy/ high waves to dock) but the wind wasn't tray bad. In fact,  the sky cleared approximately a hour after the early morning announcement. I honestly think it had to do with them turning the boat around... The day before,  the captain turned the boat around to take a passenger back to Miami (Medical emergency). I think that affected us being able to go to Haiti on Wednesday. I voiced my dissatisfaction to Guest Services hoping for a credit or at least Onboard spending.  I was declined,  told it is disclosed on the cruise contract. Aside from that,  some of the staff was very rude, specifically in the casino and Sorrento's Pizza restaurant.  It seems as though they didn't want to be at work. In speaking with other guests who normally cruise Royal Caribbean, they too experienced & had the same dissatisfaction overall.  My husband and I enjoyed the shows but we don't think we will cruise Royal Caribbean again.  Carnival is a smaller ship but at least the service was surperb and they care about their customers. 

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

3 out of 5
The staff in the Main Dining Room were excellent, however, throughout the rest of the ship, some of the staff were very rude when speaking to us & other customers.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Cabin was a good size and very spacious for my family.

Ship tip

Long line during boarding process. Make sure you get there as early as possible. I recommend noon time. (We got there around 12:30pm and encountered a long wait to check in.)

Ports of call

Ft. Lauderdale (Port Everglades), Florida

1 out of 5
Very unorganized port... the worst out of all of the other ports we've been to

Labadee (Cruise Line Private Island)

1 out of 5
We didn't go. The captain cancelled the port; ended up getting another Day At Sea

Falmouth, Jamaica

5 out of 5
Very beautiful, however, we encountered a long wait for shore excursion. Could have been a little more organized on getting the people together

Traveler Photos

 Table tennis Ship Deck (outside) Rock climbing Royal Promenade Falmouth, Jamaica port Main bed Sofa bed
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