Our first Royal Caribbean cruise was very disappointing
Independence of the Seas Cruise Review to Caribbean - Western
Prior to this, we've cruised Carnival a couple of times. This time, we figured we'd try out Royal Caribbean. The ship was very nice & had a lot more ship activities, however overall the experience was not good. We were scheduled to go to Ports - Labadee. Haiti & Falmouth, Jamaica. Due to "unforeseen circumstances", the captain chose to skip Haiti (which was one of the main reasons we chose this cruise). They claimed "bad weather" (too windy/ high waves to dock) but the wind wasn't tray bad. In fact, the sky cleared approximately a hour after the early morning announcement. I honestly think it had to do with them turning the boat around... The day before, the captain turned the boat around to take a passenger back to Miami (Medical emergency). I think that affected us being able to go to Haiti on Wednesday. I voiced my dissatisfaction to Guest Services hoping for a credit or at least Onboard spending. I was declined, told it is disclosed on the cruise contract. Aside from that, some of the staff was very rude, specifically in the casino and Sorrento's Pizza restaurant. It seems as though they didn't want to be at work. In speaking with other guests who normally cruise Royal Caribbean, they too experienced & had the same dissatisfaction overall. My husband and I enjoyed the shows but we don't think we will cruise Royal Caribbean again. Carnival is a smaller ship but at least the service was surperb and they care about their customers.
Food and Dining
Service and Staff
Cabin / Stateroom
Long line during boarding process. Make sure you get there as early as possible. I recommend noon time. (We got there around 12:30pm and encountered a long wait to check in.)