Harmony of the Seas Cruise Reviews - Reviews

We are very experienced cruisers…40 overall, and 27th cruise on Royal Caribbean. The consistently deliver a great experience in a way that caters to most anybody’s preferences…relaxation, activities, food venues, music venues, gambling (they even have a no-smoking casino in addition to their main casino) all in a beautiful, well maintained, ship.

Great trip! Harmony of the Seas is an AMAZING ship!!!

This was my first Royal cruise and I was not disappointed. The ship and her staff were amazing! Although this was a very large ship still got to do alot of onboard activities but there were some that we missed. Will be back on board Harmony again to experience her again and all she has to offer.

We had a good time and the ship was clean. The beach day tour in Costa Maya was a fun experience!

My husband and I love cruising with Royal Caribbean! There are so many things that the ship offers

It seems as though almost every detail was considered. All of the food was fantastic and there were plenty of options available. We really liked Mini bites, and the soft serve ice cream availability, and I was truly impressed by the fact that the walking surfaces, even when wet, were not slippery at all. That is very impressive and fascinating technology. All in all, I felt very well taken care of, and will definitely recommend Royal Caribbean to my friends and family.

The best time ever! Music, activities, food, friends, what more could you ask for?

Will never sail on this ship again. We looked forwward to spending time in the adult only Solarium. The place was always empty because they had hot tubs but no pool.

This was our first cruise, but our last cruise on Royal Carribean. The staff was very rude, we experienced more bad attitudes than enjoyable experiences. Several staff members would lie to our face. The shore excursion staff lied about being able to switch to another excursion, refunding the original. We never got our refund for the first excursion. But they made sure to charge us for both. Had an accident in the casino, I used a machine that was already damaged. When I hit the bonus, the screen wasn't responding. So I tapped the machine, just like I would if my phone froze, the machine shattered into pieces. Even though it was previously damaged, they charged me the full amount for the repair. On the last night, my girlfriend fell on the upper deck, because of a puddle of water without any notification that the ground was wet. We received little to no help in regards to getting her medically checked out.

There are too few children and family group activities in the main deck. I understand there are some in the adventure ocean but there should be a lot more in the main deck. I have been to Norweigan and there are a lot more family games on the main deck than this cruise ship, you guys should take a look at their daily compass. When I went to norweigan, we ran out of time to do the family games because there are so many, but on this cruise, this is the 1st time my kids and I had "free time" when none of the activities fit us, so is pretty bad. We don't find ourselves busy enough. There are 7 of us, 3 of them are aged 11, 10 and 3. I have been to anthem of the seas 6 years ago with royal and it was better then too. There is also a female Filipino restaurant supervisor who usually stands outside deck 3 dining hall during dinner time. She checks customers in. She has glasses and a bit chubby. Her customer service is not great. Of the days we have been there, she barely smiles at all the customers as people start checking in and lining up for dinner. She could have improved her friendliness and be more welcoming and at least put on some smiles and greet people. I thought it was just that one day, but for all the nights when we have dinner at main dining on deck 3, she has always had that poker face on her. Please speak to her about it. There is also one lady who works at the 3-6 years old group on adventure ocean. She is white. She is also very unfriendly. We were late 7 minutes from picking up my 3 year old after the session ended because there was a long wait at the elevator all of a sudden. While i was already rushing because I know I am couple minutes late and I also dont want my toddler to feel scared when other kids are already gone, this lady, whom is one of the instructors, scolded us for being late and said this should not happen again. Instead of saying is okay just to act friendly even if she doesnt mean to, she never smiled. You said in a cold voice saying you cannot do this again and sounded like we are doing this on purpose. That was my 1st time sending my 3 years old to the group and that experience had stopped me from sending my child to the room again for the rest of the cruise because i am worried she will not be kind to my child. I feel that she should at least try to act nicer and tell the parents is okay. I apologized 1st thing when I opened the door and she is still being very unfriendly. Please speak to the staff about this. Finally, there were 2 nights when I cannot go to my designated time and dining hall for dinner and so i had to do early dining. I was sent to deck 4 and deck 5 on those nights respectively. I feel that when that happens, the new waiter is very inattentive and not so welcoming to people who randomly shows up. One waiter was a bit nicer but the other waiter on deck 5 was basically rushing us out. We were half way done eating and he keeps coming and trying to pick up our plates several times even though we told him we are still working on it. All of a sudden, he brings us desserts and start taking away some forks and knives and basically giving us the signal that we need to leave. We had a group of 7. My 3 kids went to the bathroom with 2 other adults and without asking, he grabbed everyone's plates without even confirming if we are done or not. My 3 years old was playing with the the sugar packets and had them laid on the table. He shook his head and never had a smile to any of us since we walked in. I understand the waiters want to get tips from the same customers they serve on all those nights from designated timing. But when we have to change or switch our dining times due to watching shows and stuff, all the waiters should still provide the same level of friendliness and attentiveness to the customers. This is very critical as I have heard the same from other friends and colleagues when they go on cruise with royal. They basically think that customers who show up randomly for a night of dinner will not tip anyway so they don't need to provide the same level of customer service and don't give a damn. They made us feel we are inconvenienceing them.

We weren’t sure if cruising was for us but the experience was so nice that we may now be hooked. There are so many activities that you can either choose to relax or stay busy.

We had a great time for the most part. Our room AC went out on our 4th night and the did not get it fixed until the next night around 9 pm. Then the last night aboard, a large group of kids were running around the ship at 3 AM banging on room doors, ours were one of them, and the security did nothing about them even after I called and complained. The kids were on camera in the promenade and were then in the pools and hot tubs but no one did anything.

Our cruise was just ok. The ship was over crowded and had long lines everywhere. Sometimes the pools were over capacity and we could not swim. Many things were broken or had technical difficulties including a ice skating show and diving show. The bars were over priced and our toilet flushed itself many times and flooded our cabin and the cruise line did not seem to care. Some of our items were ruined by the septic water and guest services said file a claim with your home insurance. Overall we wish we choose the Carnival Jubilee also out of Galveston.

The cruise was abosolutely amazing and I am very please with Royal Caribbean as we will be looking forward to our next cruise.

Overall had a good trip , the only thing is I would not do the 2 excursions I picked on the ship: Day pass at Chakanab Park , Cozumel and sights of Naussa.

wonderful, this is my 2nd time on Harmony!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Highly recommend. Very relaxing and all our needs were met.

* I'll never take any cruise ship from Royal Caribbean again in future when compared to this trip which was our 6th one. * The overall ratings for this cruise trip is less than 2 stars. * We have simply wasted our $9000 on this trip and not satisfied at all. * Waste of time and my valuable vacation time. * For my all-previous cruises, they got a rating from 3 to 5 stars but this one was not even closer to them. * Consider and check other cruise ships before taking this one.

We have been on several Royal Caribbean cruises and they were all nice. We are already booked for next year.

This was my first cruise and it absolutely exceeded my expectations! Already planning my next one!