Lackluster and Poor

Item: Harmony of the Seas
Rating: 2.9
Author: chuckbaker512

Harmony of the Seas Cruise Review to Caribbean - Eastern

chuckbaker512

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 25

Overall rating:

2.9 out of 5

Verified Review

7 Night Eastern Caribbean & Perfect Day Holiday (Port Canaveral Roundtrip)

Sail date: October 02, 2022

Ship: Harmony of the Seas

Cabin type: Balcony

Cabin number: 11328

Traveled as: Family (young children)

Reviewed: 2 years ago

Review summary

I would say that Royal has taken a serious step back in service. Over the last 12 months we have been on 3 cruises. Each a step down from the one before. This one was the final straw. We will be looking elsewhere. Its sad. They were rpeviously the class of the Caribbean. Now they are below average.

Embarkation

5 out of 5

Easy and Fast!

Ship experiences

Food and Dining

2 out of 5

Overall the staff struggled to maintain inventory on the ship of certain items and that included items for the pre purchased drinks packages.

Onboard Activities

4 out of 5

Decent amount of activities and availability.

Entertainment

4 out of 5

Nice quality of entertainment.

Service and Staff

1 out of 5

Overall, the staff struggled to service rooms and provide overall care to the ship. Restocking of food items in the buffet and quality of service in the main dining were well below average. This will be my last cruise for some time

Ship Quality

2 out of 5

Design awesome. Cleanliness, no good. We requested our balcony divider be fixed multiple times to no avail. It swung open, fully, the entire cruise. Allowing the suite guests beside us to walk onto our balcony. Over and over again.

Cabin / Stateroom

2 out of 5

Blacony divider was broken and the attendants and maintenance refused to fix throughout the entire cruise.

Ship tip

Don't sail with RC until they get their crap together. Freestyle machines broken. No service for soda package for kids at multiple locations. The dog house only serves alcohol now. The intentional things to create a hassle for kids to get drinks or us to get access to package things was not worth it. Carnival does a better job. now. And that is sad.

Thumbs up

Ports of call

Port Canaveral, Florida

5 out of 5

Perfect Day At Coco Cay, Bahamas

3 out of 5

The quality of goods at the shopping area needs reviewed. I love what they have but we stopped purchasing long ago. $2 shirt costs 40. And it lasts 2 washes.

Thumbs Up 0

Charlotte Amalie, St. Thomas

3 out of 5

St. Thomas is average. Not great. Not awful. Probably the worst port in the Caribbean.

Thumbs Up 0

Philipsburg, St. Maarten

4 out of 5

Always Enjoy!

Thumbs Up 1

Disembarkation

5 out of 5

Easy Peasy.

9 Comments

byhisgrace 2 years ago

Yikes 😳 sorry this cruise didn't meet your expectations

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KatieScotland 2 years ago

I agree with you..I sailed Sept 18-25th 2022 and can honestly say it was my worst Royal cruise to date. This was my 27th cruise this year with Royal.

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sunme 2 years ago

Thank you for your review. We love the Harmony very enjoyable and entertaining every time we have been on her.

Thumbs Up 0

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AuntPinkie 2 years ago

Sorry this cruise didn’t meet your expectations.

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javawoody 2 years ago

Appreciate your view

Thumbs Up 1

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Ally57 2 years ago

Just like every other business, they struggle to get people to return to work. Lots of global supply chain problems that cannot be helped.

Thumbs Up 2

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tavo6 2 years ago

Thanks for your review

Thumbs Up 1

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Gwbigdog 2 years ago

Thanks for sharing your cruise.

Thumbs Up 1

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bubbles60 2 years ago

We have seen a decline in service, but we thought it could be due to being near max capacity due to the number of kids on the cruise. We are hoping cruising out of Florida in the off season will help with this issue. I think the staff is trying hard, they may be understaffed for the number of guest.

Thumbs Up 1

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