Mixed Experience of disappointment in Royal Caribbean and some good parts

The visit to St. Kitts was by far the best island we have been to.  The people were polite, honest and hospitable.  The visit to Friar's beach was an unexpected gem of surf, sand and immaculate facilities.  On the ship, the wait staff we had were exemplary, and our head waiter worked sincerely on getting to know his guests and ensuring that every night was perfect. Thanks Cosmin.  The food itself in the dining room was on the bland side with limited variety.  The Windjammer buffet was by far better.  The flow rider and water slides were fun for the kids, even though the lines could get really long.  We did notice that the friendliness of the staff outside of the dining room was less than what we  were accustomed to with Royal Caribbean. They were more interested in pushing for a sale than valuing the experience.  Having been on Allure and Freedom, it may not have had anything to do with the size of the ship. Our greatest dissatisfaction was with the balcony room we booked.  We booked a room for 4, 3 adults and a 13 year old.  The room that was sold to us had the accomodation for the 4th person on the floor.  Having paid full price for each passenger, we are expecting equal accomodation for them.  A small mattress on the floor that slides out from under the sofa and remains on the floor is not not what I expect for the cost incurred.  Who wants to smell shoes while trying to fall asleep. We only realized the predicament when we returned to the room after dinner and was expecting to see a sofa bed for 2 and instead saw 1 bed on the sofa, and one on the floor.  In speaking with guest services about it, they said there was nothing that could be done to rectify the situation, and given we are on a ship, we cannot check out and go to a different 'hotel'.  Having cruised with our 2 kids for several years, this was the first time we got stiffed.  The room should have been sold as accommodations for 3, NOT 4. The person at guest services said they would notify the office in Miami so that future ships would not be built with that type of arrangement. Really? How does that help us.  We ended up with 3 to a bed and one on the sofa. Definitely not "Royal Treatment" or a WOW moment.