Harmony of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

Beautiful ship, service could be better

Sail Date: November 19, 2016

Reviewed: 6 months ago

Traveled As: Family (older children)

Room Type: Oceanview

We loved the Harmony of the Seas as a ship, but there are some things that need to be fixed. This cruise ship has plenty to offer. The overall food in the main dining room was quite good. The challenges we had on the ship had to do with service and cleanliness. Many bars were understaffed, so there were long waits. The staff was basically doing their job, but nothing extra in the way of friendliness or interaction. The bathrooms in public areas were not maintained, with trash cans overflowing. Our cabin smelled like "fish" and no one seemed to be able to get rid of the smell. Dirty glasses were left in the room after the room was cleaned. I had to ask for replacement of a bar of soap. No tissues were provided. If I'm a Platinum member of Crown & Anchor and never felt special. We've been on several other Royal Caribbean cruises and never felt this way. Maybe they are 

Cabin / Stateroom
Noisy from waves, noisy late at night with music reflecting from the top decks, A smell in the cabin that could not be removed. It smelled like fish.
Embarkation and Disembarkation
Very quick getting on the ship as well as getting off. The new app for customs is excellent.
Ship Quality
The ship quality is excellent. They did a great job in make Harmony beautiful. As far as cleanliness, the public areas like restrooms, were not kept up with. Our cabin was left with used glasses and the room had a smell that no one could get rid of.
Destinations and Excursions
We've done these destinations so many times, so just ok/.
Service and Staff
They seemed like they were't enjoying themselves. It was just a job. I never experienced that before on Royal Caribbean. Our cabin steward was fair.
Food and Dining
Enjoy Main Dining (some confusion about reservations). Jamie's Italian was very good. Sabors was good, but a very short entree menu. Mostly, taco type food.


Bring shampoo, conditioner, lotion. Don't get a cabin in the front of the ship.
The Solarium Cafe is quieter place to have breakfast.

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