Grandeur of the Seas Cruise Review to Bermuda

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Vote
1

2 out of 5

Bermuda Trip on the Grandeur of the Seas-October 8th

Sail Date: October 08, 2016

Reviewed: 1 month ago

Traveled As: Couple

Room Type: Balcony

This cruise to Bermuda never happened and the decision to go towards Bermuda should not have happened in this day and time.  It was the roughest ride ever had on the cruise and we only went from Baltimore to the end of the Chesapeake Bay before we turned around and went past Baltimore to New Jersey. We were told that we were going to Canada and that didn't happened! At first we were offered a 50% on our next cruise and after so many complaints and motion sickness that we received and offer of 100% on next cruise.  The Grandeur of the Seas ship should be rehab because of the many water problems that came in the rooms and everywhere else.

Cabin / Stateroom
our cabin seemed like it was updated but water did get in the room and we used towels to soak up the water.
Embarkation and Disembarkation
Embarkation was at least 1 hour earlier than we were told. The ship left at 3:00PM instead of 4:00PM. I was told that some passengers missed the ship because of delayed planes but I don't know for sure. but why did we leave early?. Disembarkation was easy but when the last day of the cruise arrives the staff on the ship just wants you to get off immediatedly and all that kindness is gone.
Ship Quality
This ship had a lot of problems. At least 3 window fell in the closed in pool. A lot of leaking water on the floors of the ship. Several rooms leaked water as did my room and some rooms were like pools. They took up carpets and had to replace in the rooms. I didn't like the attitude of guest services when my brother-in-laws rooms was flooded like a pool and they told him there was not another room available for them to move which turned out to not be true.
Destinations and Excursions
We didn't get to Bermuda!
Onboard Activities
That was fine.
Children's Programs No experience
Entertainment
Didn't get to any of the shows except the entertainment in the center of the ship!
Service and Staff
Shout out to Bridgette-Stateroom personnel
Sherbeth-server in evening Dining Room
Food and Dining
The food was just average.

Tip

check your room because it might have been water logged.



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