Itinerary selections provided by is site do not include the correct cruise dates. Other wise, ship wait staff and cabin staff were as always excellent. Customer service representatives at front desk need to be more experinced with handling issues.

Grand Princess Cruise Review to Coastal - West Coast
Experience: 7+ cruises
Review: 1
Helpful Votes: 0

Overall Rating:

4.1 out of 5
Grand Princess

7 Night Classic California Coast (San Francisco Roundtrip)

Sail Date: April 07, 2018

Ship: Grand Princess

Cabin Type: Balcony

Cabin Number: L234

Traveled As: Large Group

Reviewed: 6 months ago

Review Summary

We had to spend hours of our vacation time to resolve an issue. Customer Service at front desk unwilling to assist with resolving our issue. several attempts to speak with a supervisor were fruitful. Finally engaged with the Manager on last day of the cruise who was very sympathetic and offered compensation. I do not fell that I came back New at all.

Embarkation

5 out of 5
Excellent - very smooth embarkation.

Ship Experiences

Food and Dining

5 out of 5
as stated above, excellent service from wait staff.

Onboard Activities

3 out of 5
Activities scheduled most always coinside with each other and to croweded to enjoy.

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

4 out of 5
Several issues while on board with other cabins and publis areas prevented us from using all path ways.

Cabin / Stateroom

3 out of 5

Ship Tip

Wait staff and cabin staff always provide excellent service. Food in all areas is above average.

Ports Of Call

Santa Barbara, California

4 out of 5

Long Beach (Los Angeles), California

3 out of 5

San Diego, California

5 out of 5

Ensenada, Mexico

5 out of 5

Disembarkation

3 out of 5
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