Last trip on Freedom of the Seas

Item: Freedom of the Seas
Rating: 3.3
Author: Duvall1995

Freedom of the Seas Cruise Review to Caribbean - Western

Duvall1995

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 24

Overall rating:

3.3 out of 5

Verified Review

6 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: December 31, 2017

Ship: Freedom of the Seas

Cabin number: 7288

Traveled as: Family (young children)

Reviewed: 6 years ago

Review summary

Last trip on Freedom of the Seas! We Took our whole family since this is the third trip on this ship. very disapointed in service and help especially with 2 disabled mothers that we had no help with when we had asked for help with wheelchairs and help with them. The main dinner out of the 8 trips that we have been on was the worst we have had along with talking to several of the other members on the ship. The windjammer had better food. We had to have room service for food for our mothers and had to go get their food for them 3 days because they never brought their food and was charged for room service anyway. We as well ordered help with their luggage and day to leave it was still there and had to take extra time because they blamed delta for denying to pick up because Royal showed they had 300 pieces of luggage to pick up and they only had 3 along with we needed wheelchair service that was not there and available for them. Not a good relaxing vacation for any member of our family. Very Surprised at Freedom since this was our 3rd trip on her and all was top notch on both other trips.

Embarkation

5 out of 5

smoothly

Ship experiences

Food and Dining

2 out of 5

Been on this ship 3 times and was the most disappointed that i have been on this ship. The food had one night that i can say the main course was exceptional. The service was sub par and drinks we had to wait on everynight. Windjammer was better food. the last 2 trips with this ship has been the best of all 8 trips we have been on.

Onboard Activities

4 out of 5

spa

Entertainment

1 out of 5

the shows on this trip were really disappointing. We brought the 10 members of our extended family out of our recomendaton and shows were horrible the crowd so i dont sound one sided was not into it as well. People were leaving boring and not entertaining.

Children's Programs

5 out of 5

Great

Service and Staff

1 out of 5

when set up our luggage to be taken to Delta from the ship because we brought our mothers that had disabilities all was fine until we disembarked and their luggage was not taken after we filled out the paperwork days before to be taken care of and they said that Delta denied which we found out the reason why. Delta had paperwork of 300 pieces of luggage to be taken off instead of 3 pieces. Family had to wait at airport for all the paperwork to get back to where Royal had it canceled by Delta and Delta did not charge us for any of our luggage and said that they would get ahold of Royal for the cancelation.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

My Family will be looking for some other ship besides the Freedom of the Seas unless they change. We have used this ship for the comfort but it was not a relaxing week for every move and help with wheel chairs not availiable to needing room service for food for our mothers to be brought to their rooms everyday and 3 days we had to go get their food and bring to them.

Thumbs up

Ports of call

Ft. Lauderdale (Port Everglades), Florida

5 out of 5

George Town, Grand Cayman

1 out of 5

just not what the island and pictures was shown to be which is not the ships fault

Thumbs Up 2

Costa Maya (Mahahual), Mexico

4 out of 5

good

Thumbs Up 0

Cozumel, Mexico

5 out of 5

this is the second time we have been there. first time was in 2006 and has been upgraded to a great place and will probably go back.

Thumbs Up 8

Disembarkation

1 out of 5

no help after getting all paperwork done and they were full of excuses that it was our fault. very disappointed with the ships service, food and customer service this time

3 Comments

JohnsonL 6 years ago

Duvall and Cruzn2gether: I hope you were able to express your complaints while on the ship and also in the post Cruise surveys from RCCL. I believe the Freedom of the Seas staff normally stress good service and if some part of the service system let down the guests, then RCCL shipboard and corporate management need to know so they can address the issues. I hope you have a better experience the next time you Cruise, we can say that for every less-than-ideal Cruise we've had we've had many more excellent cruises top to bottom.

Thumbs Up 0

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cruzn2gether 6 years ago

I couldn't agree more with you about the MDR. We ate there 3 nights during our 8 night (a first for us skipping ANY night in the MDR). Service was just awful and like you stated, drinks took forever to receive and I don't even believe it was the correct wine. Our dinner services were over 2 hours every time!! Desserts showed up melted, entrees mixed up or handed out as "family style" even though it was our table mates entree. Windjammer was amazing at dinner time! Great selection and service was top notch!!!!

Thumbs Up 0

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LoriCarroll 6 years ago

Very surprised to hear this. We were on the Freedom of the Seas during Thanksgiving week... family of 15 with 3 senior citizens with mobility issues. We had a little bit of a wait on 3 wheelchairs while embarking, but overall on the ship we experienced no issues whatsoever, and none with getting them all to dining either. Disembarking was smooth as silk... Our 3 seniors were wheeled all the way to our shuttle, and we had porters get all the luggage to the shuttle... it was easy peasy.

Thumbs Up 2

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