dropped the ball not Royal Caribbean

Freedom of the Seas Cruise Review to Caribbean - Eastern

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 5

Overall rating:

2 out of 5
Verified Review
Freedom of the Seas

8 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: April 01, 2017

Ship: Freedom of the Seas

Cabin type: Balcony

Cabin number: 6294

Traveled as: Couple

Reviewed: 3 years ago

Review summary

The ship was great, the ship service was great.  However we were given wrong information by that cost us 130 dollars.  We were told chef's table would be comped but our voucher indicated otherwise.  I reached out to our rep (three times) that gave us the information and never received a phone call, email, or anything with less than 2 days left before our cruise.  Also, Royal Caribbean initiated a 7.95 surcharge for all room service before our trip and although might not have known about this implementation they have had time now to find out about the surcharge change.  The ship detail information on all royal Caribbean ships needs to be updated.  Long story short, double check all information given to you by , which is annoying in itself so perhaps you should just deal with the cruise line directly and avoid the "convenience" of . ( I must have called  about at least 6 times for different reasons, many of those times getting different answers from some individuals who had no idea of what their policies were and gave me wrong answers.  Meanwhile I sensed that each of these people had no clue so I would call back again and get some one who finally would be able to help with the correct answers)

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

Pizza on the promenade was disgusting. However the chicken roti at the sandwich shop was amazing. The drinks at each bar by the pool was watered down and cost at least 1-2 dollars more than the other bars around the ship. Nadia and Rudolf were amazing! (asst waiter and waiter in the dinning room)

Ports of call

Ft. Lauderdale (Port Everglades), Florida

2 out of 5

Labadee (Cruise Line Private Island)

1 out of 5

San Juan, Puerto Rico

3 out of 5

Philipsburg, St. Maarten

3 out of 5

Basseterre, St. Kitts

3 out of 5
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