Freedom of the Seas
Freedom of the Seas Cruise Review to Caribbean - Eastern
8 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)
Sail date: February 18, 2017
Ship: Freedom of the Seas
Cabin number: 1860
Traveled as: Family (young children)
Reviewed: 7 years ago
Review summary
This was our third cruise on Royal Caribbean and we had a wonderful time. This was our first time cruising with young children and were very impressed with the Adventure Club and activities for children onboard.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Ft. Lauderdale (Port Everglades), Florida
Labadee (Cruise Line Private Island)
1 Comment
JohnsonL 7 years ago
Upselling beyond providing information for your cruising enjoyment seems to be a recurring issue. We have not had that to the point of annoyance, but, we have followed the same practice as with any service provider on land for service issues on cruises. Being direct and polite when letting them know they are not helpful, then escalating if it is unresolved seems to solve these issues quickly. If crew are pushing that that boundary based on ship's practices, I would assume this if the behaviour did not stop after escalation, I would make sure to point that out on the post cruise review and forums like Cruiseline.com.
As a habit, we always capture names and deeds, mostly for outstanding service, but on occasion we have made sure the cruise line/ship knows about their shortcomings. We have only used names for positive feedback with respect for the financial stress of the crew, and with the thought that if it got that bad, we would address it in realtime with the ship's management.
I have also read about poor response at the Service desk and this would definitely be included in both a cruise line/ship review and with some escalation during the cruise.