Wouldnt do again, sticking with Norweigan

Have not used ship mate app since the last cruise, royal caribbean contacted us directly immediatly after the cruise, offered us a lot of credit towards another cruise with them, so we are trying this line again but absolutely are doing things different to try and get a better trip from them. Booking directly through was 1000% better, . When I was asked to write this review in an email I thought it was related to the outside booking company which is why I went hard at them. I didn't know it was for shipmate. There were a lot of problems royal Caribbean had in-store for us, they misplaced hundreds of dollars in our room credit and claimed it was our fault for never applying them, even though we had all the info if them being applied in our phones. We were told they couldn't help us. It took hours and hours of calling home and other given numbers from Puerto rico, and the ship phones over multiple days having royal Caribbean fax the ship the proof that we already had on our phones. We were asked to meet with different people at different times that could " help us", so we had appointments to keep in the ship because " the cruise director was going to call our room between 1&2 " or " you need to come back here to meet with so and so, they get in at 6" or " we are going to make some calls please check back tomorrow after 4", the cruise director calling us personally to apologize for their mistake in day 6 was the end of the ordeal, we were happy he called personally. We spent days trying to figure out where hundred of dollars in gift cards went that were in our statements before we boarded, Our excursions were all Our in jeopardy because all the money we had received in gift cards for Christmas and birthdays were no longer there. Our special restaurant package was also lost And that took 2 days to set straight, and the head of the restaurants meeting us at our dinner to try and fix it, mind you these things were done right through royal Caribbean not a 3rd party And it's not that cruises are not my cup of tea, they're my favorite, but I never had such a negative experience in any other line. It left a bad taste in my mouth for Royal Caribbean. Hopefully is being extra careful and paranoid this time last off, but I'm definitely a Norwegian can .

Sounds like you booked through a travel site or travel agent. Which if that's the case on board perks provided by them should have clearly stated that they are not on your account until after 48-72 hours. Which is pretty standard across cruise line companies. Your agent should have also set your dining for when you requested and if you chose my time dining you could have logged into your cruise planner on Royal and made reservations months before to make reservations. Sounds like the travel agent let you down and if you booked through a travel site you didn't read all the clauses and do homework before sailing. Always take printed copies showing what your agent promised

Always book direct with the cruise line to avoid alot of those problems.

There's a cup for every saucer. Maybe cruises are NOT your cup of tea. Try a "land vacation" next time.