Freedom of the Seas Cruise Review to Caribbean - Eastern

Contributor Level: Third Mate

4-6 cruises


Helpful Votes

2 out of 5

Not what it used to be

Sail Date: January 24, 2016

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Inside

It appears that the service on Freedom of the Seas has gone south a bit.

We arrived and got on fairly quickly. We got a room on the 6th floor which faced the Promenade. We were assured we would not hear anything in the room - Not so! When the speakers are on for events, they hang right outside the room and the room seemed to bounce. On Thursday, the housekeeper "forgot" to come into our room at all - no clean towels, no bed made - nothing. I called Housekeeping and they sent up towels! The next afternoon, the attendant showed up to apologize but damage had already been done. Housekeepers fill the halls in the day time, chatting amongst themselves and it is difficult to walk down the already narrow corridors. 

Needless to say, we will never step foot on this ship again. Apparently when a ship gets older than brand new, service declines and no one really cares. 

Cabin / Stateroom
Cabin was ok. However, we had a connecting door which was locked. Appears there is no insulation in the door as we could hear everything in the next room.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining


Formal night was really about the pictures. If you choose to dress down in nice casual wear, it is fine.

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