Bad cruise for extended reasons

Freedom of the Seas Cruise Review to Caribbean - Western


Contributor Level: Cruise Director
Experience: 7+ cruises
Reviews: 5
Helpful Votes: 12

Overall Rating:

2.0 out of 5
7 Night Western Caribbean (Port Canaveral Roundtrip)
Sail Date: December 07, 2014
Ship: Freedom of the Seas
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 2 years ago

Mechanical problems required the ship to steam at maximum of 17 knots which resulted in it being late to every port on the itinerary.  Instead of arriving at 7 or 7:30am it arrived at 10am.  As a result time ashore was cut short requiring early reboarding. In addition, we missed the last port of call entirely due to a reported medical emergency.  Ship's interior needs updating & was lacking in Christmas decorations compared to sailing on it at this time last year.  Food bar around pool had been removed making it inconvenient to get food out of Windjammer.  Of all of our previous bookings with RCCL this was the most disappointing cruise we have had. We are disturbed at the casual indifference shown by RCCL in failing to inform us of the ship's deficiencies prior to sailing.  The week before this ship barely made it into Nassau & had insufficient repairs performed by underwater divers.  Had we known about all these mechanical problems we would have made different arrangements.

Food and Dining

5 out of 5
Food in Windjammer was very good with a variety.

Onboard Activities

3 out of 5
Would like to see more line dancing classes inside in lounge

Entertainment

3 out of 5
Our 3rd trip with the exact same stage productions & ice show!

Service and Staff

5 out of 5
Staff was always friendly with a smile

Ship Quality

1 out of 5
Definitely showing it's age & needs to be refurbished.

Cabin / Stateroom

3 out of 5
Cabin was dusty, coffeetable had hand prints on it, long hairs on sofa

Ship Tip

This ship will be going into dry dock for refurbishing as well it should.

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