9 yr bday & 30 yr ann.
Freedom of the Seas Cruise Review to Caribbean - Western
Sail Date: February 17, 2013
Cabin Type: Oceanview
Traveled As: Family (young children)
Reviewed: 4 years ago
Review SummaryWhat a beautiful ship!! Grand daughters words were WOW Nana this is my favorite ship! We had excellent service with our dining, guest services and stateroom! We have only one complaint. When getting off the ship one of the staff Katie was very rude and unprofessional. We were told by our cabin steward to stand at a stairway. We had been waiting there for about fifteen minutes and she comes up to us and tells us that the end of the line is up on the next floor. We explained to her that we were told to wait there and she told us she did not care and to go to the next floor. We did as she said and when it came time for the line to move everyone from the floors above us cut us off so we ended up one of the last off the ship and was separated from our shore excursion group because we were unable to get off the ship in an orderly fashion. Katie did not follow through with what she had done which created a mess! I plan to cruise with Royal in the future but I hope to never cruise with Katie again.
Food and Dining
Service and Staff
Cabin / Stateroom
Don't miss the parade and be sure and book breakfast with the characters.