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Cruise Great. RC is not upstanding.

Explorer of the Seas Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 17

Overall rating:

4.2 out of 5
Verified Review
Explorer of the Seas

9 Night Eastern Caribbean (Miami Roundtrip)

Sail date: April 19, 2024

Ship: Explorer of the Seas

Cabin type: Balcony

Cabin number: 6338

Traveled as: Family (older children)

Reviewed: 6 months ago

Review summary

Cruise good. Royal Caribbean does not honor prepaid Gift Cards and right before the cruise incorrectly removed the Casino Royale award and threatened to cancel my kids cruise. Was unwilling to address and forced us to pay immediately to not lose the trip. Very unprofessional.

Embarkation

4 out of 5
Delayed due to lack of timeliness of previous ship debarkation.

Ship experiences

Food and Dining

5 out of 5
Servers were great.

Onboard Activities

4 out of 5

Entertainment

2 out of 5

Service and Staff

5 out of 5
ALL GREAT!

Ship Quality

3 out of 5
Average

Cabin / Stateroom

4 out of 5

Ports of call

Puerto Plata, Dominican Republic

4 out of 5
Zip lining was really good excursion.
Thumbs Up

Charlotte Amalie, St. Thomas

5 out of 5
Conducted our own excursion.
Thumbs Up

St. John's, Antigua

4 out of 5
Dolphin encounter was really good.
Thumbs Up

St. George's, Grenada

4 out of 5

Disembarkation

4 out of 5
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6 Comments

Gwbigdog     6 months ago

Thanks for sharing your cruise
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Bertfish     6 months ago

I guess I’m old. I’m not sure what a prepaid gift card is in regards to a cruise. I mean if it was a visa or Mastercard I can’t see them turning it away. But I could be wrong
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javawoody     6 months ago

Sounds like a booking problem with another agency
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cruising2004     6 months ago

Thanks for sharing.
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BPRD2696     6 months ago

Interesting! Thanks for sharing.
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HeavySeas     6 months ago

Thanks for sharing
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