Old noisy ship - nonchalant customer service

Item: Explorer of the Seas
Rating: 2.9
Author: nnlamour

Explorer of the Seas Cruise Review to Caribbean - Southern

nnlamour

Contributor Level: Third Mate

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 74

Overall rating:

2.9 out of 5

Verified Review

7 Night Southern Caribbean (San Juan Roundtrip)

Sail date: March 06, 2022

Ship: Explorer of the Seas

Cabin type: Balcony

Cabin number: 6226

Traveled as: Large Group

Reviewed: 2 years ago

Review summary

I have been on many cruises, from the elegant, to the fun, to the basic from the United States to overseas. The service is what makes the trip the most memorable. I took a Nile cruise with my kids, though I was not on an opulent ship, it was priceless because of the service. Royal Caribbean needs to better train their team.

Embarkation

1 out of 5

Disorganized - No service

Ship experiences

Food and Dining

3 out of 5

Main dining room server, Arizona & Agus were great. Buffet service was awful and slow. Food lacked flavor.

Onboard Activities

2 out of 5

Spent most of my time at the service desk, getting no service. Though I like Latin music, it became too much after awhile. Lack of variety.

Entertainment

3 out of 5

Though I like Latin music, it became too much after awhile. Lack of variety.

Service and Staff

4 out of 5

Agus my room attendant was great. Arizona and Agus in the main dining were great. All other service was horrible. Photography was awful.

Ship Quality

1 out of 5

I couldn’t sleep from the noise. I had sleep with my headphones on. I got lost and ended up in a construction area.

Cabin / Stateroom

1 out of 5

The noise was deathning

Ship tip

It was supposed to be my 50th fun birthday trip; and was a horror story. The worst cruise ever. Though I excused some of the mishaps due to a return from COVID, the nonchalant attitude once I provided feedback was a turn off.

Thumbs up

Ports of call

Charlotte Amalie, St. Thomas

4 out of 5

Basseterre, St. Kitts

4 out of 5

St. John's, Antigua

1 out of 5

Castries, St. Lucia

5 out of 5

Bridgetown, Barbados

4 out of 5

Philipsburg, St. Maarten

5 out of 5

Disembarkation

2 out of 5

I couldn’t get off fast enough.

3 Comments

McQueenCruiser 2 years ago

Re: noise in cabin. Rule of thumb if quiet/peace is priority inside cruise cabin is to pick a cabin that is sandwiched between other "cabin only/majority" decks. For example, deck 7 or 8 on your ship would've been more quiet. Deck 6 is right above the promenade and walk way to observation deck. I always keep this in mind when checking for rooms as some of the larger ships have different layouts from smaller ships. I almost made mistake of getting a cabin below the gym one time -lol!

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stacy1231 2 years ago

So sorry it was a bad experience, I hope you find a better cruise and service next time.

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Gwbigdog 2 years ago

Thanks for sharing your cruise.

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