Old noisy ship - nonchalant customer service

Item: Explorer of the Seas
Rating: 2.9
Author: nnlamour

Explorer of the Seas Cruise Review to Caribbean - Southern

nnlamour

Contributor Level: Third Mate

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 63

Overall rating:

2.9 out of 5

Verified Review

7 Night Southern Caribbean (San Juan Roundtrip)

Sail date: March 06, 2022

Ship: Explorer of the Seas

Cabin type: Balcony

Cabin number: 6226

Traveled as: Large Group

Reviewed: 2 years ago

Review summary

I have been on many cruises, from the elegant, to the fun, to the basic from the United States to overseas. The service is what makes the trip the most memorable. I took a Nile cruise with my kids, though I was not on an opulent ship, it was priceless because of the service. Royal Caribbean needs to better train their team.

Embarkation

1 out of 5

Disorganized - No service

Ship experiences

Food and Dining

3 out of 5

Main dining room server, Arizona & Agus were great. Buffet service was awful and slow. Food lacked flavor.

Onboard Activities

2 out of 5

Spent most of my time at the service desk, getting no service. Though I like Latin music, it became too much after awhile. Lack of variety.

Entertainment

3 out of 5

Though I like Latin music, it became too much after awhile. Lack of variety.

Service and Staff

4 out of 5

Agus my room attendant was great. Arizona and Agus in the main dining were great. All other service was horrible. Photography was awful.

Ship Quality

1 out of 5

I couldn’t sleep from the noise. I had sleep with my headphones on. I got lost and ended up in a construction area.

Cabin / Stateroom

1 out of 5

The noise was deathning

Ship tip

It was supposed to be my 50th fun birthday trip; and was a horror story. The worst cruise ever. Though I excused some of the mishaps due to a return from COVID, the nonchalant attitude once I provided feedback was a turn off.

Thumbs up