Poor customer service

Explorer of the Seas Cruise Review to Alaska - Inside Passage
Experience: 4-6 cruises
Review: 1
Helpful Votes: 2

Overall Rating:

2.6 out of 5
Verified Review
Explorer of the Seas

7 Night Alaska Glacier (Seattle Roundtrip)

Sail Date: July 13, 2018

Ship: Explorer of the Seas

Cabin Number: 7369

Traveled As: Family (young children)

Reviewed: 5 months ago

Review Summary

Poor customer service....For the amount of money you are paying for the cruise, some things should be free. 140.00 a week for WiFi that barely worked. Watered down drinks. Dining room food was disappointing.. First and last time sailing with Royal Caribbean.


3 out of 5

Ship Experiences

Food and Dining

1 out of 5

Onboard Activities

5 out of 5


1 out of 5

Children's Programs

3 out of 5

Service and Staff

2 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ship Tip

Make sure you bring extra money

Ports Of Call

Seattle, Washington

3 out of 5

Juneau, Alaska

2 out of 5

Skagway, Alaska

2 out of 5

Victoria, British Columbia

2 out of 5


4 out of 5
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