Amazing experience, horrible service.

Explorer of the Seas Cruise Review to Alaska - Inside Passage
Experience: 2-3 cruises
Review: 1
Helpful Votes: 2

Overall Rating:

4.3 out of 5
Verified Review
Explorer of the Seas

7 Night Alaska Glacier (Seattle Roundtrip)

Sail Date: August 04, 2017

Ship: Explorer of the Seas

Cabin Number: 8600

Traveled As: Couple

Reviewed: 1 year ago

Review Summary

Overall we had a great time. We had some customer service snags which were never satisfied. I blame this on customer service staff nut having the proper authority to make decisions. We spent three hours on separate days dealing with onboard credit we were supposed to get and never did. Never resolved even though it was an issue created by Royal Caribbean.

Embarkation

4 out of 5
Embarkation Day was not bad. Well organized. No issues.

Ship Experiences

Food and Dining

5 out of 5
The food in the dining room was always excellent. The Windjammer food was mostly great though breakfast lacked variety. We only went to one specialty restaurant for a mystery dinner theater experience. Chops Grill was excellent as was the show.

Onboard Activities

4 out of 5
The saltwater pool was surprisingly warm. I did not do any other onboard activities because it was cold outside.

Entertainment

3 out of 5
For the most part the entertainers were ok. I want blown away really by any of the guest performers. I did enjoy the shop entertainers.

Children's Programs

We didn't take our children.

Service and Staff

5 out of 5
Other than Guest Services, all of the staff from Cruise Director Staff to Cabin Attendants to withstand everyone was excellent and did great jobs.

Ship Quality

4 out of 5
The ship was clean. I don't like the layout of the shop where the casino was. There wasn't an easy way to go around the casino except going up our down a level. It always smelled like cigarette smoke.

Cabin / Stateroom

2 out of 5
The cabin and balcony was dated. The bed was horribly uncomfortable, mattress needs replaced. The balcony had a lot of rust and chips out of the wood on the railing. They did maintenance with painting and vanish during an at sea day which was annoying.

Ship Tip

Each bar has a different especially drink so experiment and find what you like.

Ports Of Call

Seattle, Washington

5 out of 5
We visited Pike Place Market on our own and booked our own tour. Definitely recommend.

Juneau, Alaska

5 out of 5
Nice little town. Take advantage of the shuttle. Mendenhall Glacier Float was well worth the money.

Skagway, Alaska

5 out of 5
Great torn. The brewery has great food. Sawtooth Mountain bike was awesome.

Victoria, British Columbia

5 out of 5
We went geocaching on our own visting Swans Brewery, Canoe Brewery and Spinnakers. Great experience beautiful city.

Disembarkation

5 out of 5
They did an awesome job. Very fast.
Was this review helpful? 2

2 Comments

Leave A Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing