Good,not up to typical Holland standards

Eurodam Cruise Review to Europe - Western Mediterranean


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

3.0 out of 5
7 Night Mediterranean Glamour (Rome Roundtrip)
Sail Date: April 22, 2014
Ship: Eurodam
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 3 years ago

The ship and crew were 5 star. 

 

  The greatest  downfalls were: 

 

 Lack of nightly entertainment as expected on all prior HAL and other lines

 

  Nickel and diming (2$coffee at dinner-formerly free/$40 photos!/canalletto/tamarind $20 add on pp+ ,etc) and;

 

  improper disembarkation for those who didn't pay for xfer to the airport with Holland. We lived in Italy for years and easily know how to take public transport ,but the shuttle from the pier to the port entry was a disaster. Bedlum. No service support and people were separated from their family and luggage on differing buses and no staff was dedicated to the process causing all great stress -opposite of unwinding on vacation. Then, the shuttle drop off was 3 or 4 blocks from the train station anyway!

 

Food-very good, not great. Prior cruises had more tasty meals albeit the selections were broad.

The promised $350 coupon booklet on our reservation never came and when looked into during and afterward, was told didn't exist??? We feel it should have been honored as per our reservation.

 

Put this all together, and my husband and I feel we will not return on HAL after 4 prior lovely experiences.

 


 

Food and Dining

5 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

in great condition and maintained perfectly. lacks large atrium,but nice all the same

5 out of 5
1 out of 5
winds prevented us from making this port call and,sadly, was the key reason we booked!
5 out of 5
5 out of 5
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