Enchantment of the Seas Cruise Reviews - Reviews

Overall customer service experience was terrible. We would ask for assistance from several crew members many times felt as we were bothering them. We got food poison and unfortunately wasn't able to eat on the day last on board. Internet was spotty and lack of speed. 

This ship is a disaster.  A once elegant vessel has herded too many people on shortie cruises and it's definitely taken a toll.  The ship is dated, dirty and the cabins are hardly fit to entertain guests.  The staff can hardly keep up with cleaning it and there was construction all over the pool deck on the ceilings.

This was a waste of money.

This was a short cruise but perfect of a long weekend getaway. The shining part of the cruise was the staff especially in the dining room. If you can request Mario and Rosette. Mario always honestly suggests items and is smiling ear to ear. Rosette makes you feel like part of her family. We had a junior suite which was roomy and included a private balcony. I suggest to pay the extra for a balcony. The shower head is poor but there is plenty of hot water to get clean. When you go to Coco Cay rent snorkel equipment and you can walk right off the beach to see lots of fish. We went to Balmoral Island in the Bahamas for the dolphin swim. It was pretty amazing. They charge huge prices for the pics and video. The only package you can get is $75 for the pics or $130 for pics and a video. The picture package includes about 90 pictures but only about 10 or 12 are of you and your party. The others are of the island, the Dolphins and the sting rays. They include these in everyone's cd. You can get a cd with all your parties pics and don't have to purchase separate ones for each in your party so that's good if you have a big party. The video is not edited. It has everyone's encounter on it. The last day we scheduled the Everglades trip but Royal cartel bean cancelled it. When we left the RC building after customs and baggage claim, we saw a red sightseeing building near the transportation area. We were able to get the Everglades trip through them. It was about $15 cheaper each ticket so it worked out great. The Everglades trip was awesome!

My wife and I were celebrating our 20th wedding anniversary, so we booked this weekend for just the two of us.  We had been on the Enchantment four times prior to this recent sailing, however it was man years ago.  For this sailing, I upgraded to an Owners Suite (cabin 8020) and I must say it was very much worth the extra money.  The room was very large, with a huge "L" shaped couch seating area (living room), a full service bar with refrigerator and coffee maker.  There was a glass 36" round table that we had breakfast at each morning.  The bed was a very comfortable king size.  There were two large double door closets, a dresser and more drawers than we needed.  The bathroom (the most important part of the cabin for me) was very spacious; with a two sink vanity with marble top, bidet, toilet, whirlpool tub and shower with a glass door.  While very functional, the bathroom was a bit dated; but nonetheless immaculate.  The balcony was huge and we enjoyed that area very much.  There were two very comfortable (whicker) lounge chairs, a small table and two sitting chairs. The A/C was working very well and the cabin was a perfect temperature each day. The cabin steward was FANTASTIC! 

One cabin negative -   since the cabin is directly below the Windjammer, you could hear dragging noises all night long, as well as people running.  It did not bother me too much; but someone who is a light sleeper may have an issue with this.    

Overall food and ship  - As I said before; I have been on this ship and many other RCCL ships before.  The main reason I stopped cruising on RCCL was the food.  I'd rate the food a 4 out of 10.  The main dining room staff was the most disorganized bunch I've seen on any cruise.  First, I barely understood my waiter, although very nice, when he talked my wife and I just nodded and smiled as we did not comprehend a single word.  We had to ask for bread twice, before receiving it and the bread was not fresh either.  The food was school cafeteria quality.  They also brought me the wrong entrée. We did not even bother staying for dessert; just wanted to get out of there.  We made a reservation in Chops Grill for Sat. night.  We've eaten there before on other cruises and we found it was very good.  Unfortunately, not this trip. My steak (a 12 oz. NY Strip) was literally like a piece of salted rubber.  I asked my wife to try it; just to see if I was off base; she agreed that it was very bad and insisted that I get the filet instead.  They happily obliged; that steak was not as rubbery, but salty as well.  Something else I observed as well; the restaurant was empty.  Normally, in  past sailings, every table was filled.  Finally, the last night, we made a reservation for the Chefs Table.  This was very nice, very good ($55 each) and frankly, what I would have expected (less the wine pairings) in the main dining room.  The food was exceptional, but again, we are being charged $110 in addition to our cruise fare; which frankly, I could have done at home.  The Windjammer food was very good, and provided a lot of choices.  The ship was so clean; I kept remarking to my wife that whoever is in charge of that department deserves an award.  The entertainment onboard was non-existent.  Clearly, RCCL is not spending nearly enough in this department.  I found the nightlife boring.  Nassau is Nassau and Coco Cay was a very nice (as always) day. 

The overall impression from this experienced cruiser; if you are looking for a quick getaway and the food and nightlife is not important to you, The Enchantment is a good choice.  It was a relaxing trip and we did enjoy ourselves, but once again; I would never go on a RCCL ship for longer than a weekend.  I'm a Celebrity person from here on out!

Once final note, or perhaps observation that I'd like to comment on (incase RCCL reads these reviews) is that for some reason several people who worked onboard seemed very anxious to tell my wife and I how difficult it is to "satisfy everyone".  At times they seemed hell bent on making sure we knew that any complaints to the corporate office were very bad for them.  This is something I have NEVER experienced before on any cruise. The staff (with the exception of my cabin steward) seemed unhappy and I noticed hardly ever smiled.              

The cruise overall was a great experience; the staff was friendly despite not being as knowledgeable as can be. I would definitely recommend this cruiseline to friends & family

We had a great time. Booking thru was easy, suggestions on renting a car instead of transfers was easy and a money saver, the cruise itself was wonderful.

This is our first time we went to cruise and everything went well. The service was great as well as the food. There nothing much I can say as we were looking to get in the ship again in the future. We do recommend this to our friends and relatives.

I like the smaller ship but needs some upgrades it's showing it's age. We were disappointed we did not stop in coco cay they said it was to rough of waters but it seemed calm to us so not sure what that was about.  Best part of the cruise is the employees they are fantastic!!!! So helpful with everything. Roy in housekeeping was fantastic!!  Our waiters Kunar, Marina and Dexter and Paul the best ever!!!!

Best part was relaxing. And shopping in Bahamas. They could use more options on food choices and more options late after 12 midnight. We only had one choice to eat from.

my favorite was the flag parade ,because we knew all tripulation.dinner time at lady fair restaurant was very professional time,food ,staff and place EXCELLENT .recreational activities SUPERRRRRR

good cruise, bad weather, staff great, food great, love the center entertainment, 

the solarium was wonderful, not enough of the dancers and singers, but got to see some of the Soca entertainment. 

It is the second time I get Royal Caribbean cruise and no stop in the private island.

The entertainment at the ship is poor. There is no variety at the shopping stores.

Late show for adults on Sunday night was awful.

The cabin was stinky. Too much mold.

The only think good in the ship was the last night parade, the service and dinners.

This cruise was a very nice experience.  Long enough to be relaxing and enjoyable; short enough as to not be tedious.  Good port selection.  Staff and crew were Great!

Disappointing as we could not go to CocoCay due to the weather.  Royal Caribbean should have arrange for another port, or reimbursed some of the trip.  There were only 3 port and when you miss one, its pretty significant.

Royal Caribbean could improve communications to passengers while on-board by displaying announcements on you cabin TV and on the touch screen monitors throughout the ship.  You can not always hear or understand the announcements over the intercom system 

Excellent service by all staff. We loved our junior suites. Only negative about it- we did not had a chance to stop at cococay because of the weather. Wish we got some kinda credit for missing a port. 

My favorite part of the cruise was being able to visit different locations and the many cruise activities available all throughout the day. I would recommend this cruise to friends and family who are seeking a relaxing and enjoyable experience with lots of food and entertainment.

Overall the cruise was okay.  This was my first cruise.  My problem was all the hype everyone was giving regarding the abundance of food.  i was led tobelieve their would be endless fiood from the momnent i stepped aboard tge ship.  When I boarded, the only thing that was open was a small 'cafe' that had cold sandwiches and a pamini press that wasn'the working.  I woold not recommend a cold rueban.  Twice,I missed the dining room for breakfadt.  one of the times there was nothing else open.  Lunch on Coco Cay left much to be desired.  Most of the entertainment was fair at best.  The adult comedy show was the best thing.  Unless you want a balcony, I would not waste your money on a room with a window.  The inner cabins/staterooms are just the same.  Get the drink package because they nickel and dime you.  At the end, it is worth it and you avoid signing a receipt for every order.  

We like the food and the beach. Would have like to get to primary destination when it's good weather and not raining. Feel like crew knew weather was going to be bad and should have rerouted somewhere else with better weather. The weather also stopped some on board activities as well. Other then that, I thought cruise was nice. I would recommend to a friend.

Let's start with the positive .... good entertainment, and people were attentive. That's about it....

From the time our uber driver dropped us off, there was no clear guidaness of were we had to go. No one was assisting us. When we approached someone to ask them for directions, he didn't even welcome us or anything. Simply to our luggage and asked for a tip. When we got on the cruise, there were tons of people by the pool area, and there was good entertainment. We were very hungry, so we waited in line for the food. When it was our turn, they ran out of food, and there was only hot dogs and burgers that didn't look appetizing at all. Food was terrible on this trip.

Overall cleanliness of the ship was disgusting. I keeped on sanitizingmy hands all the time because the public areas were not as clean as they should be. When we we tried to look out the window to see the view, the windows were so dirty, we couldn't enjoy the view. Also, the cabin bathroom was terrible. Shower floor was dirty and had to use flip flops to shower. Cabins seriously need a renovation. 

This weekend trip was too much money for the quality that we received. 

Would not not recommend this to anyone. 

I enjoy this cruise because it was for my 8 year old grand daughter birthday and her first cruise.  We enjoyed all aspects of the cruise.  Would do it again.

The food choices were limited and the quality was extremely poor.  The ship was over crowded and had to wait in lines for everything.  Excursions were much more expensive than other cruiselines.  Recommend to choose another cruise line over Royal Caribbean.