Very Disappointed

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 41

Review summary

Disappointing Cruise on Enchantment of the Seas - July 14, 2022 I have been cruising since the 1960’s and mainly on RCCL since the 1980’s, being a Diamond Plus now. I recently sailed on the Enhancement from Baltimore which is a great port to sail from. I had a balcony cabin. It was the biggest disappointment of all my cruises. The ship is almost 25 years old and is worn and tired. It has rust everywhere on the outside and the balconies. The furnishings are old and worn. There were elevators which did not work the entire cruise, the outside TV was broken, the rock climbing wall could not be used (not that I would), ice and beverage machines were broken. It is just old, and needs a total overhaul if they are going to keep it going (which they are). The crew was very nice, but the training has gone down. In the dining room I sat there one night for 15 minutes and no one approached me. I started to get up to leave when someone ran over. The meal at times was not served in courses but two or so placed on the table at the same time. I never had a meal that was hot. I got tired of sending food back so I just ate it. There was no elegance left there. Overall I would rate the food as lousy. The entertainment was good, but not great. Nothing memorable. I was on the Anthem OTS in March and it was better, and the ship is newer. They do not charge less for the Enhancement, you just get a lot less for your money. Since the 1980’ RCCL has come way down in quality. I am sitting on the Celebrity Equinox right now and it is a WORLD of difference. I guess I have changed lines.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Baltimore, Maryland

Royal Naval Dockyard, West End, Bermuda

Perfect Day At Coco Cay, Bahamas

Disembarkation

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