Not what we expected, won't be back
Enchantment of the Seas Cruise Review to Caribbean - Western
4 Night Western Caribbean (Galveston Roundtrip)
Sail date: December 23, 2019
Ship: Enchantment of the Seas
Cabin type: Inside
Cabin number: 7561
Traveled as: Couple
Reviewed: 4 years ago
Review summary
I became very sick the first day aboard the ship, about 8:30 pm. The medical staff treated me well and I was isolated (understandably) due to the nature of the sickness. Around noon the 2nd day guest services called and ask how I was doing, I answered not so good. The person speaking did not speak good English. What she wanted to know was whether I still had diarrhea and vomiting, which I did not. She interpreted my response as that I was still sick . On the morning of our excursion in Cozumel, the nurse called, asked a precise question and got a precise answer. She cleared me to leave the ship. We stood in line for 45 minutes to get off the ship. My wife checked out, they stopped me and said I had to go to medical. We missed our excursion. Needless to say it was because of vague questions from someone who spoke poor english from guest services. I was kept in isolation another 4 hrs. Never again Royal Caribbean. Oh, and by the way we were charged for things that our Credit for booking should have covered, and good luck trying to get through to anyone to clear up any problems you may have.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
If you get an onboard credit, they will show it is being used to pay for gratuities, then when you get off the ship you will be billed for what was shown as paid.