Worst experience ever

Item: Enchantment of the Seas
Rating: 4.4
Author: stacyq303

Enchantment of the Seas Cruise Review to Caribbean - Western

stacyq303

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 4

Overall rating:

4.4 out of 5

Verified Review

5 Night Western Caribbean (Galveston Roundtrip)

Sail date: October 23, 2019

Ship: Enchantment of the Seas

Cabin type: Inside

Cabin number: 4015

Traveled as: Couple

Reviewed: 4 years ago

Review summary

Will never use this company again and we cruise 2-3x a year

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

4 out of 5

Children's Programs

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5

We got ripped off. We were told kids sail free, they charged us a fee and told us they would have to change our room to accommodate 3 people. That was a lie. They kept us in the same room we booked for 2 people. So 3 people crammed in a tiny room, on 2 twin beds, it was miserable. We were miserable for 5 days. Will never use this company again.