Poorest disembarkation ever

Enchantment of the Seas Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 7

Overall rating:

3.4 out of 5
Verified Review
Enchantment of the Seas

4 Night Western Caribbean (Galveston Roundtrip)

Sail date: September 16, 2019

Ship: Enchantment of the Seas

Cabin type: Oceanview

Cabin number: 3000

Traveled as: Couple

Reviewed: 5 years ago

Review summary

Rushed us out of our state room. Only to wait in line over an hour. was not allowed to leave because of some kind a problem with their app. Everything showed OK On the bill they delivered to my state room. Had to wait another 40 minutes for them to figure out what they screwed up. Had two credit cards on file with over $60,000 of limit. They couldn’t figure out how to charge $60. After they had already processed over $1000 of charges. What a way to finish a vacation with over two hours of incompetence.

Embarkation

4 out of 5
No problems, typical

Ship experiences

Food and Dining

3 out of 5
Food tended to be warm not hot, Ice cream was always melted

Onboard Activities

4 out of 5

Entertainment

3 out of 5

Service and Staff

4 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ports of call

Galveston, Texas

4 out of 5

Cozumel, Mexico

4 out of 5

Disembarkation

1 out of 5
Was this review helpful? 7

1 Comment

Cruisers4Lyfe     5 months ago

Thanks for sharing

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