Ship needs major refurbishment

Enchantment of the Seas Cruise Review to Caribbean - Bahamas
Experience: 7+ cruises
Review: 1
Helpful Votes: 9

Overall Rating:

2 out of 5
Verified Review
Enchantment of the Seas

3 Night Bahamas (Port Canaveral Roundtrip)

Sail Date: May 26, 2017

Ship: Enchantment of the Seas

Cabin Type: Inside

Cabin Number: 4535

Traveled As: Couple

Reviewed: 1 year ago

Review Summary

I've cruised RCCL many times but this was the worst ship by far. The cabins are extremely run down. Carpets faded, Mirrors peeling, toilet seats rotting, beds were the worst...hard and lumpy. The bartender to guest ratio was terrible as well. Had to wait an average of 25 minutes to get a drink. Now they have also imposed a $7.95 service fee for room service which has been traditionally no charge since the beginning of time. In the Chops restaurant which you pay an additional $35 per person to dine, they now impose upcharges to the up charge for certain menu choices that are nothing spectacular causing the service charge to go from $35 pp to $70 pp. For that price I could dine anywhere. You used to also be able to order more than 1 entree but this time they told us there would be an addtl $10 charge which is mentioned nowhere on the menu. Really??? We had the manager take it off our bill after complaining. I always hear how the cruise lines are sqeezing the guests for addtl money but never experienced it before, until this cruise!

Puts a sour taste in your mouth about the entire vacation.

Ship Experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

1 out of 5

Service and Staff

5 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
Horribly run down. Dingy faded carpets, stained chairs, rotting toilet seats, mirrors eroded, hard, lumpy beds...the worst!!! Thank goodness this was only a 3 nite cruise. Couldn't wait to get home to my own bed.

Ports Of Call

Miami, Florida

3 out of 5

Cococay (Cruiseline's Private Island)

3 out of 5

Nassau, Bahamas

1 out of 5
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