Not what we needed as a family.

Item: Enchantment of the Seas
Rating: 2
Author: esltodd

Enchantment of the Seas Cruise Review to Caribbean - Bahamas

esltodd

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 24

Overall rating:

2 out of 5

Verified Review

3 Night Bahamas (Miami Roundtrip)

Sail date: December 16, 2016

Ship: Enchantment of the Seas

Cabin type: Balcony

Cabin number: 7536

Traveled as: Family (young children)

Reviewed: 7 years ago

Review summary

The best part of this cruise was the main dinning hall. The service was outstanding and was over the top great with kids. My 8 yr old was in tears on the last night because he wasn't going to see his friend anymore. On the flip side when booking this cruise I ask if the kids activities included children with disabilities/special needs. I was told of course but that is not the case. My 11 yr old son who uses a wheelchair, was not allowed to stay in the kids area because they don't let physically disabled children too, nor would they let my husband or myself stay with him so he could be apart. The first night of our cruise we were back in our room by 7:30 with tears in my eyes because he could not be apart. I never wanted a babysitter (I don't even leave him at home with a sitter) but I did not understanding why we could not stay with him so he could play the games as well. So if you happen to be part of the families that have a challenge this is not the cruise for your family. I pray no other mom pays this much money for a vacation only to sit in her room and feel so isolated.

Ship experiences

Food and Dining

5 out of 5

The servers were 100% the best part of our cruise. They made my boys feel like they were Royal!

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Very disappointed in the final night. The Broadway show. I do not find it appropriate to have the A$$ word in songs for a "FAMILY" show.

Children's Programs

1 out of 5

This is where the biggest part of this ship needs help! When booking I was told yes my disabled son would be able to be a part of the children's activities, however once on board went to the children center and was told that due to his physical disability he was not allowed to stay. I completely understood they were not trained to deal with him so I asked if my husband and I could stay so that he could still play the games and we were told no. So the first night of our cruise by 730 we were in our rooms with a broken heart because there was nothing for him to do. So what I bought for him for Christmas as his gift because he Wanted a cruise was the worst thing I could of given him. I do not think you should tell a child they can't play due to his disability I believe the parents should of been able to stay right there and he could of been able to play too. This just wasn't fair on so many levels.

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5

The gentleman over our room was super. Anything we need he was on spot, and very helpful with opening the doors of he seen me coming with my sons wheelchair. Never expected him to help but it was not without noticed he was very kind and made this a little better for us.

Ship tip

Don't except too much from the kids activities if your not the normal family, unless your facing autism. I was told that is the only disability the cater too in the children's part.

Thumbs up