We took a cruise on this ship nine years ago, and it was 5 stars all the way. Ditto for our second RC cruise a year later on a different ship. This time, we noticed some differences, starting with our cabin, which I will review below. Suffice to say, it was a huge disappointment, especially since it was sold as a "preferred" oceanview cabin. Our cabin attendant was nice, although we saw very little of him. On our past RC cruises, the cabin attendants were much more visible and solicitous, but that's more of an observation than a complaint. The location for a "preferred" cabin was not the best: right off the atrium and right beneath the pool deck. I didn't mind the music late into the night, but as early as 4:30 a.m., we were awakened by carts and/or deck chairs being dragged around above us, presumably by the staff. Knowing there are people sleeping directly below, perhaps they could wait til at least daybreak?
The ship itself looked no different than it did nine years ago...nice and clean and bright. There are lots of comfortable chairs around to enjoy the view from inside and outside (Deck 5 is a nice quiet place to sit outside). We loved the Schooner Bar and the Solarium.
We did the My Time dining, which worked out well for us. I made our reservations for each night online, and we were always seated right away. The food was excellent; no complaints there at all. The service was not the same as on our previous cruises, where we got to know our waiters quite well. We saw little of our main waiter, but that was because, as he put it "They have me running around like a chicken with my head cut off!" We could see all the waiters dashing around and had the feeling the dining room was understaffed. Our second waiter, Andri, was awesome...very friendly and attentive despite having a full plate (pun intended).
The Windjammer Cafe was good for breakfast and lunch...it was often crowded at prime times, but that's to be expected. The food itself was good, although the desserts were kind of disappointing. The staff in the Windjammer was always ready to clear the table and bring a cold drink.
The activities were great...lots of fun things going on at all times. We especially enjoyed the karaoke one night, music trivia in the Schooner Bar and the "Love and Marriage" game show.
We purchased the unlimited wifi for each day, and it was pretty bad...can't really think of a good excuse for that in 2016, especially when it's $20/day per person. It was constantly dropping (on an iPhone 6s and 6s Plus) and, I learned, way too slow to send an iMessage with a photo. I heard other people complaining about it as well.
All in all, we had a good time and will cruise on Royal Caribbean again, but on a larger/newer ship. Enchantment needs to pay more attention to its cabins; even a bottle of Windex would go a long way.
Food and Dining
Service and Staff
Cabin / Stateroom
Beware of the "preferred" cabins off the atrium and try to find reviews on the specific cabin you want to book. I wish I had done this.