Empress of the seas

Empress of the Seas Cruise Review to Cuba

Cruises: 7+ cruises
Reviews: 3
Helpful Votes: 36

Overall rating:

3 out of 5
Empress of the Seas

Key West, Havana, & Cozumel

Sail date: July 05, 2017

Ship: Empress of the Seas

Cabin type: Inside

Cabin number: 3213

Traveled as: Couple

Reviewed: 7 years ago

Review summary

The excellent staff made the cruise tolerable. The shows were entertaining. Excellent music in the Boleros club. The coffee at the Boleros club well worth the price.

Embarkation

4 out of 5
We arrived at the port of Tampa at 12pm. The process went smoothly.

Ship experiences

Food and Dining

3 out of 5
Their was not a lot of diversity in the meals. I expected completely different meals daily as with other cruise lines. The highlight of dinner was the exceptional service provided by Sang the assistant waiter, and Sydney the waiter.

Onboard Activities

2 out of 5
Pool is terribly small for the amount of people on board. The pool can maybe accommodate 50 people just standing around, no swimming. No pool for the young children, must use the adult pool > 5 ft 3 in.

Entertainment

5 out of 5
Shows and performers were very good. The cruise director Carlos was exceptional!!!

Service and Staff

5 out of 5
Sang the assistant waiter and Sydney the waiter gave great service. They are very attentive, courteous, have great memories and helpful. Carlos the cruise director is very outgoing, approachable, funny, energetic, makes the events fun. He sings, dances, funny. He is exceptional.

Ship Quality

1 out of 5
The odor on the ship was horrendous! No one could explain why. The condition of the cabin need a big improvement. The ship is in disrepair and needs lots of TLC. I don't think I would cruise with Royal Caribbean again. I was very disgusted.

Cabin / Stateroom

1 out of 5
Stuck in a time warp. I have sailed on other cruise lines in an inside cabin and been very happy. These room are claustrophobic, when in the shower you either touch the walls or shower curtains. Never had this kind of an experience.

Ports of call

Tampa, Florida Did not visit port

Key West, Florida

3 out of 5
Regular shopping port, residents not very friendly. Did not do an excursion.

HAVANA, CUBA

4 out of 5
Was as expected. Took the walking tour with Ramrr. People were friendly. Need to barter when given a price or will be over charged.re

Cozumel, Mexico

3 out of 5
Regular shopping port. Wonderful beach. Must barter when shopping items overpriced.

Disembarkation

1 out of 5
Our number was not called until 11am. Then another 2 hours to clear custome.
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5 Comments

NYCruiserJRod    6 years ago

The wait staff was attentive, funny, friendly, besides great service, and Carlos the cruise director was entertaining, good and getting the people to participate, approachable.

NYCruiserJRod    6 years ago

The odor on the ship was horrendous! The condition of the room, was deplorable, tables/dressers chipped and falling apart, should have been upgraded years ago. Pool is ridiculously small, barely can get 50 people in the pool.

kloven    7 years ago

what do you mean by tolerable?

Mjrsextro    7 years ago

What were the negative aspects then?

Mjrsextro    7 years ago

What were the negative aspects then?

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