I am very shocked

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 4

Review summary

I am very shocked when I receive this invoice.

 

In Nov. 02, 2016, before we get off the ship, we paid $ 100.72.00 USD in cash on the ship and i also have the cash payment receipt. On the cash payment receipt, the Balance Due is 0.00.

 

Since we have never bought anything on the ship, I do not really understand how I can be charged for these following fees. 

 

Can you please explain what are these (the records on my debt card)?

 

Oct. 31, 2016, Empress of  $ 8.31;

Oct. 31, 2016  Empress of $ 69.22;

Nov. 02, 2016 Empress of $ 61.89;

 

I do not know why you still charge me $139.42 CAD ($8.31+69.22+61.89) for above three transactions. 

 

In addtion, when i purchase the ticket, i used my credit card to make the payment through the phone. After that, i have never use my debt card for any activities on the ship. How can you know all the information of my debt card and charge fees without noticing me?

 

I am just wondering what these are and how these things can happen? Could you give me an explain?

 

Regards,

 

Xiaoan Sun

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Ports of call

Miami, Florida

Key West, Florida

Cozumel, Mexico

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