Worst cruise I have ever taken!
Empress of the Seas Cruise Review to North America
Key West & Cozumel Cruise
Sail date: October 29, 2016
Ship: Empress of the Seas
Cabin type: Oceanview
Cabin number: 7152
Traveled as: Couple
Reviewed: 8 years ago
Review summary
With the exception of ease of boarding and leaving the ship, the cruise was the worst one I have ever taken. As a birthday present for my wife, who requires a cabin from which she can see outside, said cabin, promised as "Partially obstructed," was totally obstructed unless one craned one's neck to look at the sea far below or the sky far above! That was the beginning of the nightmare. The room service (largely nonexistent) was the worst I have ever experienced on this my fifth cruise. The meals were limited in selection, the cabin was filled with diesel smell on two mornings, and the items one could take part in on the ship were poor, largely targeted for younger persons who liked to drink or otherwise carry on. The fact that Halloween decorations were put up overnight and then left up for three days further contributed to the less than favorable environment. The tour of the Mayan Ruins was interesting and factually insightful and the docent was first-rate. In light of the above, a great disappointment and the experience will lead us to weigh carefully whether or not to use this cruise line again.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Do not take this ship if you have a choice. The staff members with whom we dealt, with only a couple of exceptions, said things upon which they did not follow through. The dining room host was abrupt and unhelpful.