Loved Alaska! Unfortunately we didn’t have the best experience with Princess.

Emerald Princess Cruise Review to Alaska - Inside Passage

Cruises: 7+ cruises
Review: 1
Helpful Votes: 14

Overall rating:

4 out of 5
Verified Review
Emerald Princess

7 Night Inside Passage With Tracy Arm Fjord (Seattle Roundtrip)

Sail date: May 20, 2018

Ship: Emerald Princess

Cabin type: Oceanview

Cabin number: L102

Traveled as: Family (older children)

Reviewed: 3 years ago

Review summary

We won’t cruise Princess again. Our room was “upgraded” to a worse room, even after having made a big deal over needing rooms near my father in law’s room. They upgraded us without informing us and refused to switch it back. This made it VERY difficult to keep track of him, and he’s aging. This was super frustrating. The upgrade was a serious downgrade also. We set up an acknowledgement and gift for our anniversary, and never received it. Even after asking about it again, we still never received it. And we were over charged for our couple’s massage. When we pointed it out, they said “we will check on it, and let you know”. My experience with them had already been they never call back or follow through, so we went to the front desk to make them take care of it. We loved the ports, we were very disasitisfied with Princess and just won’t sail with them again.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5
we had hoped for more on board activities. Especially on sea days.

Entertainment

4 out of 5

Service and Staff

2 out of 5
Our room care gal was our favorite. Bar tenders seemed cranky and unfriendly often, it just wasn’t a super happy crowd of employees.

Ship Quality

4 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

Watch your reservation and your charges. They’re not cooperative with changes, they don’t call back, and they will only fix mischarges if you really push for it and you follow up. They don’t follow up.

Ports of call

Seattle, Washington

5 out of 5

Ketchikan, Alaska

4 out of 5

Juneau, Alaska

5 out of 5

Skagway, Alaska

5 out of 5

Disembarkation

5 out of 5
Was this review helpful? 14

4 Comments

Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other reviews of this sailing