Loved Alaska! Unfortunately we didn’t have the best experience with Princess.
Emerald Princess Cruise Review to Alaska - Inside Passage
Review summaryWe won’t cruise Princess again. Our room was “upgraded” to a worse room, even after having made a big deal over needing rooms near my father in law’s room. They upgraded us without informing us and refused to switch it back. This made it VERY difficult to keep track of him, and he’s aging. This was super frustrating. The upgrade was a serious downgrade also. We set up an acknowledgement and gift for our anniversary, and never received it. Even after asking about it again, we still never received it. And we were over charged for our couple’s massage. When we pointed it out, they said “we will check on it, and let you know”. My experience with them had already been they never call back or follow through, so we went to the front desk to make them take care of it. We loved the ports, we were very disasitisfied with Princess and just won’t sail with them again.
Food and Dining
Service and Staff
Cabin / Stateroom
Watch your reservation and your charges. They’re not cooperative with changes, they don’t call back, and they will only fix mischarges if you really push for it and you follow up. They don’t follow up.