the most disorganized and unfriendly ship I ever cruised with
Emerald Princess Cruise Review to Transpacific
29 Night Hawaii Tahiti & South Pacific Crossing (Sydney To Los Angeles)
Sail date: April 12, 2017
Ship: Emerald Princess
Cabin type: Inside
Cabin number: P224
Traveled as: Couple
Reviewed: 6 years ago
Review summary
This is the first time I cruise with Princess. I have cruised over 100 days with Royal Caribbean and Carnival. I am very disappointed with Emerald Princess. All the staff on board are lack of enthusiasm . They are unprofessional and defensive. One time I called the Spa about the steam room was out of order for 2 days. she replied she did not know how to fix it. As she already reported it to services department. that is unprofessional, unfriendly and defensive. She should say sorry for the inconvenience, I already asked the maintenance department to fix it. I do not know when it will be fixed but I will be glad to fellow up on it and get back to you. In another occasion, I was told the coin change machine in self laundry room was broken and I had to go up to purchase the coin at customer services desk. I asked them whether they know when the machine will be fixed. He replied with defensive tone again, said due to passengers careless let the door to slam on the machine and cost the problem. later I came across a repairman, he told me the machine is working and if not just bang on it. He did it and made the machine to work. In other words, the customer service guy did not personally clarify with the repairman and just to tell us story to push us off. I can give much more bad experiences, however the above 2 cases is enough to give you the idea of what i am talking about. Our diner waiters are excellent and they are the only nice worker on board the vessel.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
should avoid this ship
Ports of call
San Pedro (Los Angeles), California