If we have the refund for destroyed cell phone and missed day of the trip for 3 people - everything is wonderful.
At 6 PM my daughter left her very expensive $1200 cell phone on her towel on the bench in adult area Desk 9. 6:30 PM she already came back looking for the phone but towels have been collected by desk steward. From 6:30 till midnight we (me and my daughter) begged everybody to look through the dirty towels and take the phone before it came to the laundry. We spoke to all kind of managers - everybody promised us to look by themselves and then verified that our phone is not there. We insisted. My daughter cried and cried and ask permission to look through the towels by herself. No. Everybody insisted that the phone has not been in towels.
At 10:30 AM the next day our phone was in a laundry and then in drier machines. And only after that they brought it to us absolutely destroyed.
$1200 phone has been broken.
Whose fault is it? We asked, we begged, we cried, we told everybody that the phone is among the towels. Did somebody help us? No.
The report has been filed. Now we definitely are waiting for compensation. No questions about it.
Embarkation
2 out of 5
Unfortunately our trip has been 10 days instead of 11 days because we did not go to Canada as we expected.
You will tell because of the weather. OK.
But we live in New York! What the use to spend time on the ship when our home is around the corner?
Of course we wanted to go home. But!!! No refund for 3 persons! No help with the luggage (I am 70 years old!)! Is it fair? How much did we pay extra for nothing!!! One day, one night, for 3 persons!!!
Ship experiences
Food and Dining
3 out of 5
Second sitting table 47 - excellent waiter. Always with a kind smile, helpful, with good mood, served us like we were his relatives. Thank you very much.
However I saw public from another restaurants - beautiful, well dressed, middle age. Our restaurant - nursing home, wheel chairs and handicaps which has been very depressing, sometimes we did not want to come and prefer COBANA on 9th floor instead.
Onboard Activities
5 out of 5
Entertainment
5 out of 5
Violin player Olga was wonderful. Professional, good repertoire, good taste, nice looking .
Service and Staff
2 out of 5
At 6 PM my daughter left her very expensive $1200 cell phone on her towel on the bench in adult area Desk 9. 6:30 PM she already came back looking for the phone but towels have been collected by desk steward. From 6:30 till midnight we (me and my daughter) begged everybody to look through the dirty towels and take the phone before it came to the laundry. We spoke to all kind of managers - everybody promised us to look by themselves and then verified that our phone is not there. We insisted. My daughter cried and cried and ask permission to look through the towels by herself. No. Everybody insisted that the phone has not been in towels.
At 10:30 AM the next day our phone was in a laundry and then in drier machines. And only after that they brought it to us absolutely destroyed.
$1200 phone has been broken.
Whose fault is it? We asked, we begged, we cried, we told everybody that the phone is among the towels. Did somebody help us? No.
The report has been filed. Now we definitely are waiting for compensation. No questions about it.
Ship Quality
5 out of 5
Cabin / Stateroom
5 out of 5
Excellent. Very clean and convenient. Our room steward has been wonderful person, nice, polite and very helpful. Thank him very much
Room service was great. Fast, polite, tasty.
Ship tip
The main wonderful thing in that ship is ADULT area. No children. Quite, clean, pool, smoking area. Paradise. Thanks very much!
Wait.... The person that wrote this post is 70 years old... And her daughter lost her phone? So... The daughter is not a kid? So some middle aged woman was crying her eyes out over losing her phone? Makes it even more her daughter's fault.
Dining with handicapped people is "depressing"? It feels like a nursing home? You're 70, you belong there too. Your daughter should take more care with her belongings.
Sorry, daughters fault. Her own neglect. Hard lesson learned. I would be surprised if the cruise line will give you any compensation. Hopefully she got the insurance for her expensive phone.
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