Disappointing Experience with Princess Cruise Line

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 18

Review summary

I recently embarked on a voyage with Princess Cruise Line on the Discovery Princess. While the ship itself was beautiful, my overall experience was disappointing and didn’t meet my expectations. The ship lacked a variety of activities for children. They had a multi-purpose court and two ping pong tables, but the equipment was worn down and in need of repair. They didn’t organize many outdoor activities, which was a letdown. The cabin was clean, and the stateroom staff was very friendly. They certainly contributed to making the stay more comfortable. The food, unfortunately, was only mediocre, even with the upgrade to selective restaurants. Dining always seemed to take a long time, regardless of the hour or how busy they were. The service was inconsistent, with some staff not being as friendly as expected. However, one restaurant stood out with stellar customer service, making us feel like valued customers. My biggest disappointment was with the communication from the cruise line and the value I was getting for my money. There were services included in our packages that we were unaware of, and it seemed we paid twice for some of the services. Even when we asked for clarification, the explanations were vague and not all benefits were thoroughly provided. There was also some incorrect information given by staff about available services. In the end, I was not happy with my overall experience. I would definitely try a different cruise line next time. I also wish I had done more research as I have since found many others complaining about the same issues with Princess Cruise Lines.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

San Pedro (Los Angeles), California

Ensenada, Mexico

Disembarkation

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