Disappointing cruise...surly staff ..less than average food..poorly organized embarkation..long waits for everything👎🏻👎🏻👎🏻

Crown Princess Cruise Review to Canada, New England, New York

Cruises: 7+ cruises
Review: 1
Helpful Votes: 31

Overall rating:

2.7 out of 5
Verified Review
Crown Princess

7 Night Canada & New England (New York Roundtrip)

Sail date: September 17, 2017

Ship: Crown Princess

Cabin type: Balcony

Cabin number: R314

Traveled as: Couple

Reviewed: 4 years ago

Review summary

This was our 5th cruise with Princess and we achieved Platinum status during this cruise ..we got no notification from the staff onboard regarding our upgrade and when we questioned the Captain Circle designee ..we were told we would have to contact Princess...we were told by phone from Princess prior to the cruise that both we and the friends we referred to Princess would receive a $50 dollar credit which we did not receive


2 out of 5
Take a number ..take a seat if you can find one ..4hr wait..only one stand available for food..Princess should have provided at the least free beverages while we waited ...felt sorry for the diabetics who had not anticipated such a long wait.. Overheard a number of people around me state they would never cruise Princess again...we have done 4 previous cruises with princess....SO SAD😔

Ship experiences

Food and Dining

3 out of 5
Dark lettuce for the salad in the Horizon Court buffet ..overcrowded..short staffed ..had to retrieve our own drinks..no one smiled...every meal we had in the dining rooms came with a push by the waiters to purchase something..seems they get points for selling another event..due to weather we could not take advantage of the outdoor kiosks ..did have pizza that was below average

Onboard Activities

2 out of 5
The best entertainment was the Chef Show and galley tour .....The violinists in the piazza were excellent ...but overall theater too crowded...since Princess Cruises knew there was a hurricane .and the movies could not be shown.they could have provided more stage shows ..


2 out of 5

Service and Staff

2 out of 5
No one smiled ..coupon was given for $50 off a spa service and I asked for a shampoo and style ..since it was only $39.. The coupon did not apply ..so I asked for a polish change and was told that I could not use the coupon on combined services😖

Ship Quality

3 out of 5
Common areas appeared clean...ship layout average..confusing at times

Cabin / Stateroom

3 out of 5
Small room ...beds and linens appear past their prime..mattress could be updated..woodwork had nicks and scratches...could need another refurbishing..we sailed this same ship to Mediterranean in 2012 and it was very comfortable

Ship tip

Be prepared for long waits...if the weather is good you may get a smile from the staff..

Ports of call

New York, New York

2 out of 5
Area for drop off too small for the traffic ..area too crowded.. Never sailed from there before

Newport, Rhode Island

4 out of 5
Great excursion ..knowledgable tour guide

Boston, Massachusetts

3 out of 5
Guide very good ... But only one Bathroom stop and not enough time at market

Bar Harbor, Maine Did not visit port

Weather .no tender service

Saint John, New Brunswick

3 out of 5
Port good ..excursion buses good tour guide seemed informed

Halifax, Nova Scotia

3 out of 5
4 ships there... Lines long ..buses uncomfortable ..tour guide good...but misdirected us to the Hop on Hop off boarding area and we ensded up on the port shuttle...by the time we waited for the bus to load and unload..we got off at the second stop and never got to all the destinations we hoped to see


3 out of 5
Went smoother than the embarkation.. Staff seemed more organized
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