Costa neoRomantica Cruise Review to Other (Asia/Africa/Middle East)

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
17

1 out of 5

Never again

Sail Date: October 21, 2010

Reviewed: 6 years ago

Traveled As: Singles/Friends

Room Type: Inside

The cruise was geared for Europeans. We knew that when we booked so there were no surprises.
Our biggest problen was with Micheal the English speaking host. Or as I call it the BIG LIE.
We asked to have half of our gratuity taken off the bill bill so we could give to those that gave us extra service. Micheal told us that he could do it but he would have contact the American Consulate who would in turn contact the IRS.
We met a total of five times with Micheal...Here are some of the things he told us. If we didn't pay the gratuity we could be held up in Singapore for up to three days.......he called the consulate to warn them that they might have to pick up our bags....we could be put in jail....we talked with him an hour before we got off the ship and he promiced that the gratuity would be removed when we got through customs..I asked for the telephone number of the consulate he said the Singapore authorities would be calling them....to make a very long story short. We didn't go to jail and they didn't take the gratuity off our bill.

Pros: The itinerary

Cons: Micheal the English speaking host

Recommends Costa neoRomantica? No.

Ship Quality
The ship was old and worn looking in need of some up dating. It was easy to get around on the ship.
Food and Dining
The service in the dining room was hit or miss. Twice I didn't get my entree. I was given the wrong dessert on several occasion. The orange juice was hot attimes Often buffet tables weren't cleaned off . We cleaned up our own table. Decaf coffee was hard to find
Service and Staff
Everyone went the extra mile to please us except Micheal
Entertainment
Cabin / Stateroom
Our room steward was a joy.


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