Terrible Costa Baltic cruise.

Costa Luminosa Cruise Review to Europe - Northern Europe

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 22

Overall rating:

1 out of 5
Verified Review
Costa Luminosa

7 Night Baltic (Stockholm Roundtrip)

Sail date: May 23, 2015

Ship: Costa Luminosa

Cabin type: Inside

Traveled as: Couple

Reviewed: 6 years ago

Review summary

1. They showed a misleading itinerary when I booked the cruise. It said that the ship would come back to Stockholm at 9 am the day before disembark. But in fact it arrived at 4 pm. We had planned to take that day to visit some places Stockholm but it totally didn't work. I complained to their custom service on the ship and they told me the schedule time coming back to Stockholm is 3:30 pm. They said that schedule was posted in their website. That is totally a lie.

2. Poor service. If you have meals in the buffet area, don't expect the waiters or waitress will do anything for you except just cleaning your table.

3. Their buffet lunch or dinner only opens for 2 to 2.5 hours. You won't have any food outside that window unless you pay for it.

4. The check-in process was long and  lacked of instructions. They checked your passports for 4 times before entering the ship but nothing else was done. But you had to go to your room to get the ship card and needed to link your credit card to your ship card by yourself via their kiosks after onboarding.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

Don't know

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

Basically you have to pay for everthing even like a bag of chip. If you plan to have a diet during the cruise, you probably pick the right cruise with Costa.

Ports of call

Helsinki, Finland

3 out of 5

St. Petersburg, Russian Federation

5 out of 5

Tallinn, Estonia

5 out of 5

Stockholm, Sweden

3 out of 5
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