Crew too tired

Costa Luminosa Cruise Review to Europe - Northern Europe

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 21

Overall rating:

3 out of 5
Costa Luminosa

7 Night Northern Capitals (Copenhagen Roundtrip)

Sail date: June 07, 2014

Ship: Costa Luminosa

Cabin type: Balcony

Traveled as: Couple

Reviewed: 7 years ago

Review summary

The passenger to crew ratio is thin and the result is a lethargic crew often too tired to say "good morning"..they talked to us about their 10-12 hour days and infrequent days off and that explained their low energy and general lack of enthusiasm. Compare to Norwegian Jade's crew of constantly smiling, helpful welcoming ...even turing the hand sanitizer into fun...

 

Other minor issues are easy to fix - seperate the egg omelette station to free up the breakfast line or better still, use more than two burners for the entire breakfast line...Have servers bring coffee and drinks to tables to cut down on passenger traffic through the dining area...re-edit the ship's daily news so the English version actually makes sense and gives accurate info...

 

Our balcony room was very good - spacious and clean although getting extra towels was a chore. 

 

By cruisind at full speed, this ship could spend less time at sea, more time in port...Copenhagen to Helsinki took 40 hours?

Ship experiences

Food and Dining

3 out of 5
No steak, lobster or even bbq chicken - ok, its Italian, still s/b better

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5
not their fault, too tired, over worked

Ship Quality

3 out of 5
clean, well appointed

Cabin / Stateroom

5 out of 5
roomy, fine balcony

Ship tip

Listen VERY carefully to English messages - they are often garbled or too fast to understand among the 4 other languages..

Ports of call

Copenhagen, Denmark

5 out of 5

Helsinki, Finland

5 out of 5

St. Petersburg, Russian Federation

5 out of 5
see why the 99.9% who were dreadfully poor agonized over the filthy rich

Tallinn, Estonia

5 out of 5

Stockholm, Sweden

5 out of 5
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