Crew too tired
Costa Luminosa Cruise Review to Europe - Northern Europe
7 Night Northern Capitals (Copenhagen Roundtrip)
Sail date: June 07, 2014
Ship: Costa Luminosa
Cabin type: Balcony
Traveled as: Couple
Reviewed: 7 years ago
The passenger to crew ratio is thin and the result is a lethargic crew often too tired to say "good morning"..they talked to us about their 10-12 hour days and infrequent days off and that explained their low energy and general lack of enthusiasm. Compare to Norwegian Jade's crew of constantly smiling, helpful welcoming ...even turing the hand sanitizer into fun...
Other minor issues are easy to fix - seperate the egg omelette station to free up the breakfast line or better still, use more than two burners for the entire breakfast line...Have servers bring coffee and drinks to tables to cut down on passenger traffic through the dining area...re-edit the ship's daily news so the English version actually makes sense and gives accurate info...
Our balcony room was very good - spacious and clean although getting extra towels was a chore.
By cruisind at full speed, this ship could spend less time at sea, more time in port...Copenhagen to Helsinki took 40 hours?
Food and Dining
Service and Staff
Cabin / Stateroom
Listen VERY carefully to English messages - they are often garbled or too fast to understand among the 4 other languages..