Costa Luminosa Cruise Review to Europe - Northern Europe

Contributor Level: Third Mate

Experience
4-6 cruises

Review
1

Helpful Votes
11

3 out of 5

Crew too tired

Sail Date: June 07, 2014

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Balcony

The passenger to crew ratio is thin and the result is a lethargic crew often too tired to say "good morning"..they talked to us about their 10-12 hour days and infrequent days off and that explained their low energy and general lack of enthusiasm. Compare to Norwegian Jade's crew of constantly smiling, helpful welcoming ...even turing the hand sanitizer into fun...

 

Other minor issues are easy to fix - seperate the egg omelette station to free up the breakfast line or better still, use more than two burners for the entire breakfast line...Have servers bring coffee and drinks to tables to cut down on passenger traffic through the dining area...re-edit the ship's daily news so the English version actually makes sense and gives accurate info...

 

Our balcony room was very good - spacious and clean although getting extra towels was a chore. 

 

By cruisind at full speed, this ship could spend less time at sea, more time in port...Copenhagen to Helsinki took 40 hours?

Ship Quality
clean, well appointed
Food and Dining
No steak, lobster or even bbq chicken - ok, its Italian, still s/b better
Cabin / Stateroom
roomy, fine balcony
Service and Staff
not their fault, too tired, over worked
Entertainment
Children's Programs
Onboard Activities
Destinations and Excursions
go faster to extend shore time
Copenhagen, Denmark
Helsinki, Finland
St. Petersburg, Russian Federation
see why the 99.9% who were dreadfully poor agonized over the filthy rich
Tallinn, Estonia
Stockholm, Sweden

Tip

Listen VERY carefully to English messages - they are often garbled or too fast to understand among the 4 other languages..



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