Will cruise Costa and visit .france again, despite hospitality

Costa Diadema Cruise Review to Europe - Western Mediterranean

Cruises: 7+ cruises
Review: 1
Helpful Votes: 32

Overall rating:

3 out of 5
Verified Review
Costa Diadema

7 Night Marvellous Mediterranean (Rome Roundtrip)

Sail date: February 16, 2017

Ship: Costa Diadema

Cabin type: Balcony

Cabin number: 8085

Traveled as: Couple

Reviewed: 4 years ago

Review summary

From check in to out, overall crew and staff are not very friendly.  Blonde haired check in lady at cruise terminal never looked at is or smiled, acted upset about our passport vis, did not tell us where to go next, when asked about giving our credit card for expenses, said to go to Guest Relations.  We went there first, Larissa was also not friendly, even rude at times, we were bothering her with our questions, so when we told her we booked the drink package online and she said eas not in their system, that we should book it again, we asked if we wouls end up paying twice, she said it was possible.  We waited, returned twice, finally, asked if we could give our credit card, she too it, but was weird she did not mention first two times we were there, I tried to ask her why, she ignored, awful service.

 

Bar on deck 3 service was the worse, very unfriendly bar staff, we made bets on how many mistakes they would make on our order, every single time, really makes you appreciate other cruise lines and their more friendly and smiling staff.  The lady at deck 3 bar who appears to be the head server was the worse, she would actually roll her eyes as if we could not see her, and we overheard her complain about other guests in front of us.

 

Our favorite, Samsara Spa, we had the best young lady give us a tour and explain the program, she was from Romania, wish I could remember her name, she was so nice, made our week special.  We booked the week spa, added facials and purchased products because of her professionalism.  .she gives the best facials, too!

 

Demi, our cabin steward was so nice, smiled every time we saw him, was friendly and kept our cabin clean.  We could tell that he genuinely enjoyed serving others.

 

Overall, seems staff are unhappy, ready to go on strike, and do not enjoy their work.  First cruise we have had this type of apathy by staff.

 

But, we still return to France, and we will still cruise Costa in the future.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
simple, clean, great cabin steward, Demi was very friendly.

Ship tip

Staff are not friendly but you can find someone who is nice and enjoy the rest of the cruise.

Ports of call

Civitavecchia (Rome), Italy

1 out of 5

La Spezia (Cinque Terre), Italy

5 out of 5

Savona (Genoa), Italy

5 out of 5

Marseille (Provence), France

5 out of 5

Barcelona, Spain

5 out of 5
Too short time in Monserat tour, mostly on bus, stay in Barcelona even if have been alot before, it is always nice to return, except museums closed Mondays when we were there.

Palma De Mallorca, Balearic Islands

5 out of 5
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