Costa Don't Care

Costa Deliziosa Cruise Review to Caribbean

Cruises: 7+ cruises
Review: 1
Helpful Votes: 14

Overall rating:

1.3 out of 5
Costa Deliziosa

Italy, France, Spain, Canary islands

Sail date: December 01, 2017

Ship: Costa Deliziosa

Cabin type: Balcony

Cabin number: 8325

Traveled as: Singles/Friends

Reviewed: 4 years ago

Review summary

Obvious by comments on this page that Costa don't care, I had unfortunately booked 2 cruises on the same ship the Deliziosa , one I went on in September and the other booked for December 1st, the only saving grace was I was eating in Costa Club as a Diamond level passenger as service and entertainment was very poor. Imagine when I boarded for my December cruise to be told I could not have the Costa Club dining and I was to eat at 9.30, I asked to speak to a manager, was refused and eventually met up with 2 girls one a supposed superviser both verbally assaulted me wanting me to sign a piece of paper saying I would not be claiming a refund, I went to leave the ship got blocked by 3 security men, but eventually got off the ship collected my case and returned home, without signing my rights away. Surprise, surprise Costa have not responded to my e mail so beware don't book with Costa their benefits to keep you loyal are non existant.

Embarkation

1 out of 5
terrible I abandoned the cruise

Ship experiences

Food and Dining

1 out of 5
poor only decent food in Costa Club and as Diamond card I should have had it but was placed in main dining room at 9.30 pm for evening meal. Entertainment in main bar poor and not many people spent tie in this bar

Onboard Activities

1 out of 5
very small pools

Entertainment

1 out of 5
poor not very lively

Children's Programs

no children

Service and Staff

1 out of 5
Hospitality staff appalling, rude need training in customer relations

Ship Quality

1 out of 5
verypoor,dirty glasses ashtrays not emptied, tables not wiped

Cabin / Stateroom

1 out of 5
average, towels very thin and threadbare, same as blue beach towels ready to be binned. Bathrobes very small and shabby

Ship tip

Obvious by comments on this page that Costa don't care, I had unfortunately booked 2 cruises on the same ship the Deliziosa , one I went on in September and the other booked for December 1st, the only saving grace was I was eating in Costa Club as a Diamond level passenger as service and entertainment was very poor. Imagine when I boarded for my December cruise to be told I could not have the Costa Club dining and I was to eat at 9.30, I asked to speak to a manager, was refused and eventually met up with 2 girls one a supposed superviser both verbally assaulted me wanting me to sign a piece of paper saying I would not be claiming a refund, I went to leave the ship got blocked by 3 security men, but eventually got off the ship collected my case and returned home, without signing my rights away. Surprise, surprise Costa have not responded to my e mail so beware don't book with Costa their benefits to keep you loyal are non existant.

Ports of call

Marseille (Provence), France

3 out of 5
left at this port and abandoned cruise

Barcelona, Spain Did not visit port

abandoned cruise

Malaga, Spain Did not visit port

abandoned cruise

Arrecife, Lanzarote, Canary Islands Did not visit port

abandoned cruise

Disembarkation

1 out of 5
blocked by 3 security men telling me that I could not leave, but I left and got a taxi to Marseilles Airport and returned home
Was this review helpful? 14

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