Poor customer service

Costa Deliziosa Cruise Review to Caribbean

Cruises: 7+ cruises
Review: 1
Helpful Votes: 29

Overall rating:

2 out of 5
Verified Review
Costa Deliziosa

10 Night Magical Caribbean (Ft. Lauderdale Roundtrip)

Sail date: January 07, 2017

Ship: Costa Deliziosa

Cabin type: Suite

Cabin number: 5307

Traveled as: Family (older children)

Reviewed: 5 years ago

Review summary

Good entertainment. We were part of over 20 pasasengers that missed the ship in FLL and were made to wait for 3 hours to board in Nassau. Restaurant service excrusiatingly slow, 2 hours for dinner and one and a half for lunch. Monotonous menu in the buffet line. Coffee was only available a few hours a day, unless you paid for it. On this Italian ship you had to pay extra to get a pizza, to get balls to play ping pong, and get balls to play pool. In short they nickel dime you all the time.

Ship experiences

Food and Dining

1 out of 5
It took an hour and a half for lunch and 2 hours for dinner

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
Ok

Ship tip

Obtain a phone number to contact in case you mis the ship on a weekend day.

Ports of call

Ft. Lauderdale (Port Everglades), Florida

1 out of 5
Missed ship due to flight delays.

Nassau, Bahamas

1 out of 5
Made to wait three hours before we were allowed to board

Amber Cove (Puerto Plata), Dominican Republic

1 out of 5
Skipped port due to wheather.

Ocho Rios, Jamaica

3 out of 5

George Town, Grand Cayman

5 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

5 out of 5

Cozumel, Mexico

5 out of 5
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