service disappointing

Costa Deliziosa Cruise Review to Caribbean


Contributor Level: Third Mate
Experience: 2-3 cruises
Review: 1
Helpful Votes: 16

Overall Rating:

1.0 out of 5
Verified Review
10 Night Magical Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: February 05, 2016
Ship: Costa Deliziosa
Cabin Type: Suite
Cabin Number: 4311
Traveled As: Couple
Reviewed: 1 year ago

We were one of very few Americans on board and I couldn't believe the attitude of those who were there to "make sure we have a wonderful trip".  Whoever is in leadership needs to give the crew a lesson in customer service.  We didn't have any special requests. I am referring to being pushed aside by kitchen crew while Im trying to get tea so he can restock the cups.  Several times I witnessed a customer asking a simple question and the answer was given with a sneer , impatience and mumbling under there breath in a language ai don't know but reminds me of my teenagers talking back.  This attitude was consistent everyday with every crew member but our waiter.  We switched tables one night and had another waiter.  he treated us like an imposition.  If you are American and want an American customer service work ethic, stick with another cruise line.  But if you want to around fun, partying Italians and don't care about all the other stuff, you will have a blast on this cruise.

 

Food and Dining

3 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
wonderful
1 out of 5
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