Disappointed quality of service

Item: Celebrity Summit
Rating: 4.1
Author: Cruiseview

Celebrity Summit Cruise Review to Caribbean - Bahamas

Cruiseview

Contributor Level: Purser

Cruises: 4-6 cruises

Reviews: 2

Helpful Votes: 31

Overall rating:

4.1 out of 5

Verified Review

4 Night Nassau & Bimini (Miami Roundtrip)

Sail date: December 26, 2023

Ship: Celebrity Summit

Cabin type: Balcony

Cabin number: 9102

Traveled as: Couple

Reviewed: 10 months ago

Review summary

We expected a higher quality of service than Royal Caribbean but this cruise fell short. They didn’t have the attitude to go beyond to make you happy. Whiskey/Bourbon was out at Sky lounge instead of getting it from another bar they said we will restock tomorrow. How do you run out on Day1. The shoulder shrugging and oh well attitude was not pleasing at movie events, Garden Spa area, couldn’t get 1 additional water bottle for meds by room attendant though we have drink package and we suffered from dehydration.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Blu restaurant service was amazing and staff gave extraordinary and food was good.

Onboard Activities

3 out of 5

Spa closed early while we were still inside at 7:30 it closes at 9pm what a bad experience

Entertainment

3 out of 5

Entertainment left more to be desired. Up level the musicians and more stage performances. Would be beneficial. Movies with no popcorn it’s little things that matter.

Service and Staff

3 out of 5

Blu restaurant staff was top notch. Sky lounge bar was not customer pleasing. Spa area host was not customer pleasing, ie they ran out of water in spa and Dr Frank did not have urgency to have it replenished in the sauna. He did a spa tour instead and we had to wait and ask someone else. Reji the bio review staff wanted to sell supplements instead of bio review when he realized you weren’t buying he just rudely left. Guest Relations kept inputting the credit code incorrectly in system so for 4 days we had embarrassing transactions for ship purchases. Spa staff and cleaning staff shut down spa earlier than scheduled while guest were in spa rooms.

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

AcquaClass Balcony was rather small for this class as well as half of a loveseat

Ship tip

Don’t expect top notch quality service. Enjoy the food and relaxation. AcquaClass is worth it for dining experience in Blu but other amenities are overrated

Thumbs up

Ports of call

Miami, Florida

4 out of 5

Key West, Florida

5 out of 5

Bimini, Bahamas

5 out of 5

Disembarkation

4 out of 5

5 Comments

pjweth 10 months ago

I always take 3 or 4 bottles of water back to my room. And I'll get them from one place l have never been refused might have to get one at a time but never did they say NO. Thank you for your review

Thumbs Up 1

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javawoody 10 months ago

Whose fault was it that you suffered from dehydration?

Thumbs Up 0

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Gwbigdog 10 months ago

Oops sorry 😞 thanks

Thumbs Up 0

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Niavlys 10 months ago

Tks for sharing

Thumbs Up 0

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cruising2004 10 months ago

You suffered from dehydration? Was there no water available in the buffet area?

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Other reviews of this sailing

Just meh, I didn’t feel like a celebrity.