It was fantastic beginning to end. We met great passengers and crew alike and look forward to sailing again!
Embarkation
5 out of 5
We were lucky enough to be in a Royal Suite and had priority boarding. Upon arrival to the cruise terminal we were escorted to a lounge that an array of snacks and beverages and were greeted by the retreat staff. After a brief wait, we were escorted on board to the Retreat lounge and shortly after to our cabin which was ready. Flawless embarkation made great by Daniel and Lyle.
Ship experiences
Food and Dining
5 out of 5
We dined at Luminae every morning and Lobo, Putu, Emi, and Ida were fantastic! The food was delicious and always arrived promptly after ordering. The croissants were ridiculously good! We had dinner there twice once off the Luminae menu and a subsequent night we ordered of the Cosmopolitan menu. Excellent service and food.
We dined 3 nights at Tuscan Grill; Raphael, Appel and Vikas were a pleasure to speak with and made excellent recommendations. The veal Marsala and extensive wine list were great.
Onboard Activities
4 out of 5
Music acts were great, didn’t attend many other activities choosing to relax.
Entertainment
4 out of 5
Music acts were very good, didn’t attend any shows; not really my thing. Casino slots had major issues throughout our cruise and a really odd smell in the center of the casino that was off putting.
Service and Staff
5 out of 5
Staff was spectacular. Lyle the Retreat Concierge was exceptional and would have been right at home in any of the World’s best hotels. Jiss, the Retreat bartender is an incredibly gifted mixologists! Gerardo, our room attendant was amazingly responsive and always had our cabin in top shape! Some of the amazing staff that left an impression; Apple, Vikas, Raphael, Lobo, Putu, Ida, Emi, Leo, Dr. Webb, Donnet, Daniel; just a stellar crew!
We had breakfast in Luminae and then were able to skip the lines from a side exit in the Retreat Lounge. Our luggage had already been removed from the conveyor and was awaiting for us. Smooth, fast and easy.
If Vikas used to be in luminae, he is wonderful. One of our favorite waiters. We have been on 2 cruises with him, and he really knows how to take care of you.
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