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Horrible

Celebrity Summit Cruise Review to Bermuda

Cruises: 7+ cruises
Review: 1
Helpful Votes: 4

Overall rating:

3.2 out of 5
Celebrity Summit

7 Night Bermuda (Cape Liberty Roundtrip)

Sail date: July 28, 2019

Ship: Celebrity Summit

Traveled as: Couple

Reviewed: 5 years ago

Review summary

Things happen on cruise ships. It is how the problems are handled that differentiates one cruise line from another. We have sailed twice with Celebrity and both times they have proven that customer service is not important to their company!!

Embarkation

5 out of 5
Smooth and efficient

Ship experiences

Food and Dining

4 out of 5
Buffet was great, Blu was very good

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Service and Staff

1 out of 5
Customer service was sub par. We had a leak that flooded our room and it took a day and a half for them to decide to pull the carpet. We were told to take some belongings and move to deck 2. We had to complain to get that!!! We initiated all contact. Customer service was horrible. They only offered $300 for loss of our balcony room for a day and a half. Also all of our in room belongings were piled on the balcony. This is the second and LAST time we will cruise with Celebrity!!

Ship Quality

3 out of 5
The ship was rebuilt very well. .

Cabin / Stateroom

3 out of 5
Room was fine except the balcony door took two hands and brute force to open.

Ship tip

Don't count on any service from Customer Service!!!!!!

Thumbs up

Ports of call

Cape Liberty (Bayonne), New Jersey

3 out of 5

King's Wharf, Bermuda

4 out of 5

Disembarkation

4 out of 5
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3 Comments

guesswho21900    5 years ago

My wife and I had an issue with our stateroom as well. The shower leaked onto the carpet and we had to spend the week with an air dryer in our stateroom.
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missnotanlines    5 years ago

Celebrity is not always the cheapest either
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Travelgirl27    5 years ago

Sorry to hear...we go this fall. What cabin were you in?
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