Cruise was wonderful, never received onboard credit

Celebrity Summit Cruise Review to Bermuda

tmaheu1

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 6

Overall rating:

3.7 out of 5

Verified Review

7 Night Bermuda (Cape Liberty Roundtrip)

Sail date: May 20, 2018

Ship: Celebrity Summit

Cabin type: Oceanview

Cabin number: 3030

Traveled as: Family (older children)

Reviewed: 6 years ago

Review summary

It was unfortunate that we never received our onboard credit, we were counting on that money to do some excursions. Because it was not received we were not able to go on the excursions - this was not the cruiseships error but our booking company's 's error. Cheap cruises did reimburse the credit card 8 days after we returned home. It was very aggravating for my mom as she was the one trying to get our credit. She spent several hours over a period of several days during her vacation trying to get this done.

Embarkation

5 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

3 out of 5

Entertainment

2 out of 5

Service and Staff

4 out of 5

Ship Quality

2 out of 5

Cabin / Stateroom

4 out of 5

Ports of call

Cape Liberty (Bayonne), New Jersey

4 out of 5

King's Wharf, Bermuda

4 out of 5

Disembarkation

5 out of 5

4 Comments

JanRotwo 6 years ago

You need to have everything in writing and have a paper copy with you. We always take a paper copy of every perk with us .The ship will contact your TA when there is a problem if you have a paper copy. When there are 3 or 4 thousand people onboard you can expect problems.

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seausatsea 6 years ago

Don't understand. If u can't afford anything like excursions why did u book a trip knowing that there r many many hidden extras

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dnguyen 6 years ago

It can certainly be more.

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DerekMire 6 years ago

On board credit is 25 per room

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