great ship ,poor front desk attitude

Celebrity Summit Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 10

Overall Rating:

2.0 out of 5
6 Night Caribbean (Cape Liberty To San Juan)
Sail Date: October 18, 2015
Ship: Celebrity Summit
Traveled As: Singles/Friends
Reviewed: 1 year ago

arrived after long trip to get to bayonne port took 2 trains and a uber ride to get to port. room was same side as the theater and with rehearsals it was super loud and booming ,could not rest front desk took 2 days to change my room after requests of lowering the booming bass fell on deaf ears. 

 

 food quality i thought was good a touch above royal carribean but similar. service was not very good , seemed understaffed.  pools closed after 8pm and i thought that was a downer.  entertainment i found lacking.

 

overall:nice ship nice food however better staff needed for the experience of a great cruise.  might try celebrity again however not this ship ,not this staff. cruise director at the time was a snooze as well. 

 

 

Food and Dining

5 out of 5
good foos poor service

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5
only room steward was good

Ship Quality

5 out of 5
ship was always clean
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