Poor customer services, boring, trash everywhere..

Celebrity Summit Cruise Review to Bermuda

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 11

Overall rating:

1 out of 5
Celebrity Summit

Sail date: June 21, 2015

Ship: Celebrity Summit

Cabin type: Oceanview

Traveled as: Family (older children)

Reviewed: 9 years ago

Review summary

The average age of the passengers is 65 but not a young fun 65 a senior citizen 65.Tables were not cleaned dishes and food left on them in the pool area and buffet. There was food and trash on the pool deck. The pool is not much more than you would have in your back yard but there art 2000 passengers using it. You can eat in the buffet and 1 restaurant it is $50.00 a person for the other restaurants. Sit down dinner is at 6:00pm or 8:30pm you must choose 1 of these times or it's buffet for you. Services in restaurant is very slow 8:30 dinner had us done at 12:00. When we complained about the services I was given a over cooked dried out stake at my next dinner. The waiter came over half way thru dinner and said how's that stake dried out isn't it. Some form of punishment for complaining?They will have a fire drill for staff at 10:00am while you are on your vacation so alarms will be going off in your room, you may want to ask what day they will do this so it's not a morning you are choosing to sleep in. The ship says they go by US laws so our 20 yr old son could not have a beer even in international waters but they are more than happy to let anyone 18 and over gamble in the casino. Shows and activities are also geared towards the senior crowed. The staff is more focused on up selling you than providing good customer services. ( ie dinners, excursions, future cruises, spa packages, even party's with the senior staff at $40.00 a person. The senior staff think their celebrities and I should pay them to take my photo and have a drink with them.) every photo is an extra $25.00. There's bingo $40.00 for 3 cards. Drinks are $6.00 and $9.00 the alcohol package is $55 or $65 an the soda package is $9 a day. We bought 1 of each alcohol package and 2 soda packages with tax and fees the 4 packages came to just over $1300.00. If you are young or young at heart and looking to have fun be pampered and relax this is NOT the cruise for you. Note this ship does not have stabilizers so it does rock the entire time your at sea some days worse than others it depends on the sea that day.

Ship experiences

Food and Dining

With the exception of my bad stake the food was pretty good, however 7 days of the exact same food every day good but sick of it by day 4..

Onboard Activities

1 out of 5
There's nothing for the under 50 group. You have early dinner, early show, and early to bed unless you gamble.

Entertainment

3 out of 5
Almost everything is geared to the senior group. The stage shows were very good however the show times were 7:00 and 9:00pm so if you have dinner at 6:00 you could see the 9:00 show. If you had dinner at 8:30 you would not be able to see either show unless you ate at the buffet.

Service and Staff

1 out of 5
Very poor services and unfriendly staff

Ship Quality

1 out of 5
Tables were left with dishes and food piled on them. The pool deck had food water bottles trash on it. The ash trays were always overflowing. Housekeeping makes your bed, wipes your sink, and empties you trash can. My shower was not cleaned the entire 7 days we wren on the ship.

Ship tip

If you have not booked this cruise yet don't.. I spoke with other passengers who cruised on this ship within the past 2 years and they told me it was not the same ship it was when they last sailed on it and they were very disappointed in the decline of cleanliness and services on the ship.

Ports of call

Cape Liberty (Bayonne), New Jersey

5 out of 5
Was this review helpful? 11

17 Comments

TitusWoman    8 years ago

Any time dining is not buffet and is served in one of the main dining rooms.

CarrolAZ    9 years ago

Sorry can t buy your story if you do not like the traditional dining you can alway opt for anytime dining which is also in the main dining . Our service was fantastic table 524 with Tammy and Dina wine Stewart Billie . Food was some of the best we ve had on cruises and believe they have changed up their menuSummit October 2 sailing New England with Captain Kate who is a very gracious and friend

fdubiel1    9 years ago

If you truly are a member which you just said, tell me how old the passengers were on your other cruises. Your answer will tell all.

CrusinTim    9 years ago

4 1/2 hours for dinner??? Really? Maybe 2 or at the most 3 hours but in no way 4 1/2 hours. Sorry, not buying it!!

peosso    9 years ago

I am in fact not someone who is paid to write reviews. I have sailed celebrity quite a few times before and am an elite member. I simply found that the experience I had on the summit was lackluster and boring.

fdubiel1    9 years ago

You must be one of those payed to give a negative review. None of the the reviews comes close to you.

peosso    9 years ago

I had the same experience as well the cruise was extremely boring and full of 65+ year olds. By the time we got to Bermuda my 19 year old was ready to book a flight home he was so bored out of his mind.

kellylawson9275    9 years ago

Wow. No pleasing you!

SunnysideCruiser    9 years ago

I just went on a Caribbean cruise on the Summit in February and it was fantastic.  We had excellent food and awesome service.  The staff was hard working and aimed to please me and my fellow travelers.  The ship was a little older but was well kempt.  I would recommend the Summit to anyone.  And no I'm not over 65 and senior citizen like.

CarrolAZ    9 years ago

Oops forgot to mention you should have done anytime dining it is in main dining also but you can go in from 5:30 to not sure

CarrolAZ    9 years ago

Oo not good will post after back later in October on summit October 4 for New England Canada 14 day cruise. Have never been disappointed in celebrate so far

fdubiel1    9 years ago

Maybe if you could spell correctly I would believe you

TitusWoman    9 years ago

seems the universe conspired against you. sorry you had such a bad experience when the other 2000 passengers were having a blast.

ladyd    9 years ago

Thank you Jenrich

ladyd    9 years ago

Jelly my cruises are great it has its flaws but u have to make the best of it to enjoy. I don't let it bring me down or ruin my vac

jenrich    9 years ago

Your name is so appropriate! 😟

ladyd    9 years ago

NCL Pride of America was more or less the same. Ship so old even had old people working they were very slow and heard they don't pay well the employees it's a shame

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