The Good, The Bad & The Ugly!
Celebrity Summit Cruise Review to Bermuda
Sail Date: June 29, 2014
Cabin Type: Balcony
Cabin Number: 9162
Traveled As: Couple
Reviewed: 2 years ago
Captain Demitrius – Funny, approachable and did a great job avoiding as
much of the storm (Arthur) as he could.
Cruise Director Ken – Did a fine job and we were pleased.
Captain’s Club Ashley – Did everything in her power to help correct major
grievances to be voiced later.
Entertainer Jonny Mantra – Was excellent and we really enjoyed all his
Bartenders Stevo and Ricky in Sunset Bar – Were AWESOME!!!
Guest Relations – Had many issues that were NEVER resolved.
Senior Bartender Keisha – Mast Bar, took over 20 minutes to get an order
placed and then it was incorrectly made.
Sunset Bar – Noise filtering into cabin 9162 was at unacceptable levels.
Cabin Stewards – Pathetic, had to be asked daily for simple things like
keeping a bottle of champagne iced, that was provided by Celebrity.
Lack of daily flowers as promised in amenities of Concierge Class, this
could be considered a breach of contract. We were eventually given a
complimentary bouquet by someone; it did not include any card or reason
for our receiving it.
I purchased 2 special occasions for this cruise, which I managed to keep
a secret (for me this is very hard to do).
The first was a birthday package to be done on July 1st and a Romance Package
that was to be done upon departure, as this cruise was our honeymoon.
When rooms were cleared for occupancy @ 1PM, our room was not even done being vacuumed,
and there was no sign of the set up for my “surprise” romance package. When I queried our Cabin
Steward (Marissa), she blurted out that this was scheduled for July 1st
with the Birthday Package – Guess what – Now both surprises were
blown. Needless to say this was disconcerting, to say the least. I
proceeded to go to Guest Relations to attempt to sort it all out. I was
assured it would be done ASAP. Well ASAP ended up being turn down
that evening. The “plush” bathrobes I thought I was purchasing are NOT
PLUSH, the cabin bathrobes were much nicer and this is what I expected to be included in the package.
Guest relations also assured me that the included dinner would be
scheduled for Normandie at the 6:30 requested time. This never
happened; I ended up needing to schedule it myself on July 1st at one of the only remaining available times,
as Guest Services personnel never got around to it. These issues were
brought up to an Officer of the ship during the Meet and
Mingle and he assured us he would get to the bottom of it and get back
to us. Never heard a word, nor saw him again. Ashley in the Captain’s
Club, after hearing of our issues during the Captain’s Club meet and
greet, provided us with a cheap bottle of Chardonnay and managed to
provide a free dinner in Q-Sine. It was all she could do, and it was a great
effort, but in no way made up for what had transpired.
Additional issues included one entertainer in the Sunset Bar was
exceptionally loud. We complained and received a phone call from someone saying that
his volume would be reduced after 10PM, an acceptable compromise. It was not reduced, in
fact I am certain it was louder on the last 2 nights of the cruise, as I went
up there and could not even have a conversation with the bartenders.
Children in bar areas after 10PM, if this is an acceptable practice it should
Drink of the day – I had the classic beverage package that included
alcohol and for the first few days I was sampling the drink of the day,
Rum Swizzle, Rum Punch, Yellow Bird – Consistency did not exist, I had 1
Yellow Bird with absolutely NO pineapple juice, I watched it being made.
All the other drinks were by no means much better. If you are going to
have a drink of the day, ALL your bartenders should know how to make it
and have the proper ingredients available. I ended up ordering Gosling’s
Rum and cokes for the remainder of my cruise and several times, I had to
substitute Bacardi as bar was out of Gosling’s, also very unacceptable as
Gosling’s is the rum of Bermuda.
Prior to boarding, (and this should have sent a red flag), I attempted to
get the dinning scheduled that came with my Premium Romance Package
to ensure I could have it on day and time I wanted. After more than two
hours on the phone, being transferred, cut-off, and just placed on endless
hold, I eventually hung up after 55 minutes (the time it took to cook and consume dinner),
calling the phone number from their site. I gave up and contacted
our Cruise Consultant that eventually told me that this could not be
accomplished until boarding. I would think in today’s high tech world you
would be able to schedule this in advance or at least put a disclaimer in
the package saying that the dinner cannot be pre-scheduled and must be
done once on board.
I have cruised before in lessor staterooms and have had much better service.
Food and Dining
Service and Staff
Cabin / Stateroom
Do not pay extra for "Luxury" if you can get there another way. Nothing was luxurious about Celebrity.